Customer Service Sales

WENDY BOTIE

***** ***** ****** ****, *****, FL **773 ? Phone: 727-***-**** ?

********@*****.***

Administration / Customer service

PROFESSIONAL SUMMARY

Versatile, high-energy professional who leads departments through change

and challenge to productive growth. Diligent problem-solver who envisions

smart solutions and executes with urgency across all levels of the

organization. Hands-on leader who is able to keep focused and productive.

Outstanding record in process driven positions. Skilled in multiple areas

of administration, including data entry, order processing, customer

service, editing and call center operations.

CORE COMPETENCIES

Team Development & Leadership ~ Productivity & Performance Improvement ~

Organization & Communication

MS Office ~ Alpha/Numeric 8000-10000 key strokes ~ 45-60 WPM ~ Lotus Notes

~ AR & AP ~ Customer Service

RECENT EXPERIENCE

Harland-clarke corporation, Clearwater, FL

1997 - 2008

Leading provider of integrated payment solutions, marketing services and

technology solutions.

Editor / Proofreader

Expertly and routinely performed editing and proofreading of check orders.

Key member of billing and check order entry team responsible for operating

digital printing system. Cross-trained with call back team and successfully

transitioned to the Reflections software system and Lotus Notes. Reviewed

all quality control orders for packaging and shipping.

Key Achievements

. Consistently exceeded productions standards in editing by 15 orders per

hour, from 110 to 125.

. Hand selected by management to support special billing due to extensive

knowledge and leadership capabilities.

PREVIOUS EXPERIENCE

mASTHEAD ENTERPRISES, St. Petersburg, FL

Administrative Support Assistant

Updated and maintained database for retail sailing store. Provided sales,

merchandising and shipping administrative support. Handled accounts

receivables and accounts payables, created correspondences and phone/fax.

Hit promotional products, Largo, FL

Sales Secretary

Provided support to sales staff of promotional wholesale items,

accommodated sales staff with travel arrangements and shipping out catalogs

and literature along with managing administrative duties.

lincare procurement, Clearwater, FL

Administrative Support Clerk

Distributed medical equipment patient invoicing. Mailed, maintained and

organized customer/company file room.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Medical Coding & Billing Diploma and Certification, Career Institute of

Florida, St. Petersburg, FL

General Studies, 30 Credits, Mount Ida Jr. College, Newton Center, MA

Member, Gulf to Bay Local Chapter of the American Academy of Professional

Coders, Clearwater, FL

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