Customer Service Executive
Resume:
Laurie Davis
**** *. ******** **** * S • Chicago, IL 60659 • 773-***-****
***********@*****.***
Professional Experience
Schawk Inc. Chicago, IL
Switchboard Receptionist
• Responsible for answering the phones, transferring calls, and being the first person visitors encountered.
• Responsible for Executive Management Team travel and lodging arrangements.
• Schedule/plan meetings for all conference rooms.
• Responsible for any/all correspondence at Executive Management Teams request.
• Run reports at the request of Executive Management Team.
• Verify and mail all invoices for the Billing Department.
• Assist Shipping Department by entering data into the system.
• Deal with all Courier/packaging prices.
• Assist Customer Service Department on projects when needed.
4/1997 9/2000
Floater
• Responsible for assisting the Executive Secretary with various projects.
• Back up person for the Executive Secretary while on vacation
• Stripped film, made and prepared large envelopes to file the film
• Filed packages/bags for the Customer Service Dept.
• Ran errands for EMT and/ or Executive Secretary.
3/1987 4/1997
Billing Clerk
• Estimated and enter prices for client projects.
• Retyped and approved bills after the sales department approval.
• Typed up client status reports for in house estimator.
• Prepared and ran weekly/monthly reports.
• Maintained records and administrative information for the Billing Dept.
• Prepared charts for department reports when needed.
9/1986 3/1987
Shipping Clerk
• Assisted the driver in package delivery. Help deliver packages with driver.
• Made boxes for large and smaller client jobs/projects that were shipping out.
• Entered shipping price information into system.
• Scheduled pick ups and deliveries
• Actively participated in weekend deliveries.
Education
Holy Cathedral High School, Chicago, IL
June 1986
Computer Skills
Microsoft Office Suite Word, Excel, Outlook, PowerPoint
Type 80 wpm, respectable customer service
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