Administrative Assistant Customer Service
Resume:
PAMELA J. REED
Antioch, CA *****
******.******@*****.***
OBJECTIVE: Position as Medical Administrative Assistant
QUALIFICATION: Over 17 years of experience providing Administrative and
Secretarial
Support in a Medical setting. Ability
work under pressure, Manage time
Effectively, and provided exceptional
Customer service.
Relevant Experience
KAISER PERMANENTE, Union City Landing, CA
2005 to 2010
Outside Referral Coordinator
Managed processing Outside Referrals, vendor set up, claims, liaison
between MD/ patient and vendor. Experienced and qualified in Customer
Service, Process referrals in AOMS System, Data Entry, Coded Diagnoses and
Treatment Plan. Sent authorizations to APIC for final approval. Entered
approval/denial in AOMS System. Generated letters to patient/providers,
research and processed claims. Facilitated new MD orientations, tracked
patient information in OTRS, Analyzed, resolved billing and authorization
issues. Interacted with outside vendors processing claims and adding data
to Kaiser system.
KAISER PERMANENTE, Santa Clara, CA 2002-2005
Receptionist
Managed, tracked Outstanding Referrals, called various agencies regarding
patient diverts. Conducted Durable Medical Equipment Surveys. Maintained
Conference room schedules. Checked Clinician's paperwork, sent documents to
physicians requesting signatures on approved treatments. Enter returned
dates. Assisted with expense reports, employee compliance tracking and
assisted managers with employee documentation.
KAISER PERMANENTE, Redwood City, CA 1999-2002
Patient Care Coordinator Assistant-Utilization Management/Continuing Care
Department
Assisted Patient Care Coordinators with placement of denials in patient
charts: Medicare, Medicare Cost, Continue Stay, Skilled Nursing Facility
and Transportation. Issued denial letters to patients and family members.
Checked insurance coverage for Durable Medical Equipment non-Kaiser
Patients and Nursing Facility patients, Researched followed up with DME,
Apria and patients. Scheduled transportation for bed bound patients being
transferred to various facilities, prepared Home Health and Skilled Nursing
facility referrals, tracked documents in medical records. Reviewed
patient's charts for possible Chronic Case program candidates when their
inpatient status expired. Ordered equipment and supplies for patients,
coordinated staff meetings and prepared agendas. Assist members with
disability forms.
KAISER PERMANENTE, San Francisco, CA 1993-1999
Home Health Aide/Clerical Support-Home Care
Worked under the supervision of a doctor, nurse and physical therapist,
provided assistance with the exercise program and personal care to post-op
patients. Cleaned patients area and maintained charts. Checked vital signs
and reported changes to medical staff. Supported office staff with data
entry, chart auditing, faxed documents, medical record filing. Ordered
supplies an answered multiple-phone lines, scheduled HHA visits and
assisted with accounts payable.
EDUCATION
Medical Biller/ICD 9 Coder, Regional Occupational Program, Daly City, CA
Medical Administrative Assistant, Regional Occupational Program, Daly City,
CA
Skills: Microsoft Word, Excel, 10-key, Lotus Notes, and knowledge of
PowerPoint
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