Quality Manager

Melvin E. Dickerson

**** ******** ****** **.

Lynchburg, VA 24504-4083

Phone 434-***-****

E-mail **********@***.***

Related Windows 2000 Professional and Server, Windows XP,

Experience Vista, & 7, Microsoft Access, Visual Basic 6.0,

(Software) Crystal Reports, Word, Excel, PowerPoint

Related

Experience Plotters, Printers, Copiers, Laptops, Desktop PCs,

(Hardware) Servers, Scanners,

Hubs, Wireless Routers, Cameras, Multimeters,

Employment Micrometers, Calipers, Wave and Selective Soldering

Machines, CMM

2003 - 3/2010 TECHMA-USA, Inc.

Gretna, VA

Quality Manager/ISO 9001-2000 Management Rep.

Coordinate customer complaints.

Perform process capability studies.

Generate Initial Sample Inspection Reports.

Respond to Customer Quality Failure Notices

Initiate Supplier Corrective Action Reports.

Assist in associate training and qualification.

Maintain Business Management System.

Schedule and perform internal quality audits.

1998 - 2001 E-M-Solutions

Gretna, VA

Quality Team Leader/Systems Administrator

Coordinate customer quality complaints and concerns.

Participate in customer quarterly business reviews.

Conduct Quarterly Management Review Meetings.

Quality analysis and other process related quality

functions.

Develop programs for Coordinate Measuring Machine.

Develop and maintain Control Plans and FMEAs.

Manage department budget.

Install, configure, and maintain PC and LAN hardware

and software.

Maintain hardware trace-ability.

Assist and support users with PC and application

functionality.

Develop and maintain Corrective Action Database.

Determine the need for and requisition for all

Information Systems related items.

1997 - 1998 TEKSystems

Glen Allen, VA

LAN Administrator at AMP Incorporate - Harrisonburg,

VA

Install and configure PC software, i.e., operating

systems (95, NT), network drivers, emulation

software, application software.

Install and configure PC desktop hardware, i.e.,

setup new PCs, upgrade hardware, i.e., memory,

Employment processor, etc.

cont'd Assist users in the use of LAN services.

Trouble shoot PC and LAN problems.

1995 - 1997 Hirschfeld Steel Co.,

Inc. Lynchburg, VA

Manager MIS/ ISO Coordinator

Maintain, service and expand Local Area Network.

Maintain radio frequency bar code scanners and

associated hardware.

Maintain time card readers and time system.

Established and maintain network connection to shop

CNC machines.

Introduced wireless networking to link shop with

remote office.

Coordinate ISO certification prep; meetings,

training, internal audits.

1992 - 1995 BWX Technologies

Lynchburg, VA

Network Administrator/ Internal Auditor

Managed Novell Network with approximately 160 users.

Installed hardware and software.

Maintained backup systems.

Developed tests to verify mainframe software

modifications met user needs and security

requirements.

Scheduled and performed computer security, quality

systems, safety, and product audits.

.

1989 - 1992 BWX Technologies

Lynchburg, VA

Automated Systems QA Engineering/ Novell Network

Administrator

Reviewed system designs and modifications.

Established test plans for testing system

functionality.

Released systems for production.

Managed network supporting approximately 160 users.

Budgeted for network/PC hardware and software

maintenance and upgrades.

Performed system hardware and software installation

and upgrades.

Assured network security

1985 - 1989 BWX Technologies

Lynchburg, VA

Quality Control Technologist II

Performed process capability studies.

Established and maintained statistical reports for

submittal to customer.

Monitored product quality via control charts.

Managed group responsible for releasing product for

assembly.

Tracking product availability.

Released product for assembly.

Maintained quality records.

Developed quality plans.

Developed product release system.

Created utilities for extracting data from databases.

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