Customer Service Manager

Nina L. Higgs

*** ******* *****, **** *,

Pewaukee, WI 53072

414-***-****

*********@*******.***

Profile:

Nineteen years diversified experience as Customer Service Consultant with

excellent management, administration, relationship-building, customer

excellence, network operations, network surveillance, service calls,

billing, cross-selling, problem resolution, project management, policies

and procedures and analysis abilities.

Expertise:

. Negotiated timeframes with internal/external customers

. Dynamic expert in Customer relations

. Highly-effective decision-maker meeting deadlines with accuracy

. Interacted with high-end customers in fast pace environment

. Coached, mentored and trained co-workers

. Exceeded goals and objectives with team

. Collected and analyzed data; generated reports

Accomplishments:

. Increased customer loyalty by delivering service excellence without

complaint

. Utilized negotiation skills to reduce accounts receivables

. Netted four million in revenue from 1999 past-due bills

. Freed capital investments by 50% in three months

. Honored by Citigroup Service Manager for exceptional system support

. Received Flagship Award for discovery of one million savings in

revenue

. Drive complex problems to completion

Employment History:

. 10/2010 - Present Seasonal (stocking) Target

. 12/2003 - 3/2009 Sr. Network Control Engineer SBC/AT&T

. 9/2000 - 12/2003 HICAP Provisioning Manager Wisconsin Bell

. 9/1993 - 9/2000 Service Representative Ameritech

. 6/1992 - 9/1993 Credit Representative Wisconsin

Bell

. 4/1990 - 6/1992 Directory Assistance Operator Wisconsin

Bell

Education:

. Associates Degree - Business Management

Milwaukee Area Technical College

Activities:

. Volunteer - Animal Shelter

. Tutored elementary students in reading

. Served as a committee member for Cub Scouts

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