Customer Service Sales

JOY WILSON

Phoenix, AZ *****

480-***-**** (cell)

************@****.***

Qualifications Summary

Experienced and enthusiastic business and allied health professional with a compelling record including

managing overall operations, team building, training and development, marketing strategy development

and delivery, negotiation, customer service and satisfaction, project management, and quality control.

Experience Highlights

Management

• Hired, trained, managed, and promoted staff members at various levels

• Oversaw all academic and administrative functions within online and traditional campuses

• Directed and implemented student, faculty, and staff standards and activities

• Established and enforced procedures, rules, and standards

• Developed and maintained rigorous educational programs for students and professional

development training for faculty and staff

• Located and corrected severe areas of exposure for accreditation and governmental regulators

Budgeting & Finance

• Developed strategic plans, budgets, and pricing structures

• Performed yield management and managed costs

• Organized and maintained performance and P&L documentation

• Developed goals and documented performance to measure departmental and company growth

trends

Sales & Marketing

• Cultivated leads, maintained lead generation system, met and exceeded both placement and

admission goals.

• Networked to develop relationships within businesses and residential arenass utilized both hard

and soft sell tactics

• Conducted sales presentations to prospective students, clients, and business partners

• Closely monitored trends to reduce student attrition rate to 5%

• Created,distributed, collected, and summarized satisfaction surveys

• Promoted colleges at career fairs

• Developed from ground up Career and Student Services Department

• Exceeded monthly and annual company an accreditation budgets

JOY WILSON

Phoenix, AZ 85037

480-***-**** (cell)

************@****.***

Teaching & Training

• Developed sales training manuals and facilitated employee training

• Created and implemented student and graduate lifeskills workshops, professional developement

courses, and advisement

• Developed bonds with parents and students through phone calls and conferences

• Planned and revised curriculum and detailed lesson plans

• Interviewed and approved candidates for student exchange program

• Administered and scored diagnostic tests and made program appropriate recommendations

Education, Training & Certifications

Michigan State University BA – Communications East Lansing, MI

TESOL –Teachers of English to Speakers of Other Languages Certification April 2009

Employment History

Fortis College Phoenix, AZ

Director of Career and Student Services 2009 2010

IIA College Phoenix,

AZ

Campus Director, Online Programs, 2008 – 2009

Anthem College Online Phoenix, AZ

Director of Graduate Placement, 2006 – 2008

Huntington Learning Center Phoenix, AZ

Center Director, 2005 – 2006

International Educational Institutions – Contractual

Japan, South Korea and Morocco

Campus Director, English Professor, International Liaison, 2002 –2005

La Quinta Inns, Inc. Ft. Worth, Texas

Regional Sales Vice President, 1999 – 2002

Special Skills

Conversationally fluent in Moroccan Arabic and French

Proficient in use of Microsoft Office products, especially Word, PowerPoint, and Excel

Awards & Associations

Michigan State Alumni Association Board of Directors, North Texas Region

Contact this candidate