Software Manager

Andy A. Tran

** ***** ****

Aliso Viejo, CA *****

949-***-****

Email: *******@***.***

Skills Summary

More than 12 years of experience Helpdesk and Network support.

Highly skilled in Network Active Directory, Window 2003 server

and MS-Office software. Excellent with end-user support.

Systems Proficiency

Software

Wise Package 7, VMware, Windows servers 2003, 2000, Windows

Vista, Windows XP, 2000; Novell 4.1; Commvault, Symatec Backup;

Blackberry Enterprise; RSA ACE; Altiris 7.0; Interwoven; iManage;

Citrix ICA Client; Proxy, Cisco VPN; Cisco Call Manager 4.2;

Norton Imaging; HTML.

Hardware

3Com, Cisco VoIP phone; 3Com, Cisco routers & switches; HP

Proliant server, Dell server; Desktops, Printers; Blackberry,

iPhone & PDAs; IBM, Lenovo, Dell laptops; Toshiba, Xerox MFD;

Polycom Video

Experience

BAUSCH & LOMB, Aliso Viejo CA 2008- Present

PC/LAN Analyst

Support over 100 in-house end users, and 200 field sale

representatives. Including all Microsoft applications and laptop

configuration and installation.

Provide end-user training. Provide technical assistance to users

with PC hardware, software and printing problems.

Writing policy and procedures for department and knowledge base

articles.

Testing and installing new network systems; printer server;

access point; blackberry and PDAs.

System support and maintaining local area network servers.

Monitor network performance and perform administrative tasks such

as created and maintaining user accounts in Exchange and AD.

Analyze, troubleshooting network cabling, hardware, and software

problem.

Maintain backup files and restore files as needed.

Administer of 3Com VoIP communication system.

Manage IT equipment Access database.

Polycom video system coordinator and on-call technician.

Latham & Watkins LLP, Costa Mesa CA 1996-2007

Systems Support Specialist

Administered and maintained Local Area Network with over 20

servers and support over 200 end users.

Provided system administration and maintained system error logs;

installed network software and upgraded server patches.

Installed and configured desktop computer system hardware and

software. Setup network printer server; configured laptops,

PDA and blackberry devices, wireless router, VPN, Fax server,

remote access issues.

Administered daily network backup. Managed network disk storage.

Administered and supported Cisco VoIP phone systems.

Using Active directory to created new user and e-mail account and

maintained distribution lists.

Researched and tested new software and hardware technologies.

Document policy and procedures for the technology department and

knowledge base articles.

Polycom video/audio coordinator.

Maintained hardware/software inventory database. Ordering parts

and supplies.

24X7 on-call support technician.

Education

Training Certificate: MCSA; A+; Network +; CNA

Cisco Networking Technology Certificate

Irvine Valley College, Irvine CA

Portland State University, Portland OR

Computer Information of Technology

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