Sales Representative

TERENCE McCOVERY

*** **** *** ***. 714-***-****

Fullerton, CA 92832 *******.********@*****.***

Objective Seeking a position in the railroad industry utilizing my recent education, experience and

skills

Skills Customer Services, Sales, and Management professional with consistent achievements in

increasing revenues and improving staff production

Knowledge of Process Technology: Health, Safety, and Environment, Quality

Management, Process Control, Instrumentation

Achievements Management:

• Hired, Trained and motivated sales staff of up to 25 people in direct marketing and

sales

• Leader of team of high achievers in company

• Assisted team members to better perform job duties by putting together detailed in

a handbook format

• Worked together with other managers to develop solutions to organization and

work process challenges

• Responded to all team member emergencies

• Created scripted training materials and developed marketing techniques that

provided a thirty percent increase in productivity

• Developed and trained staff to more effectively close more sales

• Researched and identified appropriate sales territories which led to more qualified

leads and higher average sale total

• Developed and assigned sales quotas for staff that helped company manage by

the numbers

• Transported sales staff to identified sales territories

• Developed system to quality control the integrity of sales leads which resulted in a

fifty percent increase in verified appointments

• Reviewed sales results and forecasted plans to increase sales with executive

managers

• Assumed responsibility for all hiring and the terminations of sales staff.

• Assumed responsibility for all payroll calculations which saved the company

$50,000.00 by eliminating a position.

Management:

• Researched and resolved customer complaints to ensure homeowner satisfaction

which reduced cancellations by 30 percent

• Provided contractors with quotes on project cost and material needs which

produced a 25 percent increase in business from contractors

• Coordinated customer merchandise deliveries and pick ups

• Oversaw processed orders and organized materials for contractors

• Assumed responsibility for all coordinated safety requirements for every

department in store as set forth by Cal-OSHA

• Promoted to Pro Desk Supervisor based on sales excellence and outstanding

leadership qualities

• Oversaw all will- call and delivery procedures for the company

• Followed and tracked all inventory that was most used by contractors and

marketed as a pro-pack, which increased average ticket by 15 percent

Management:

• Dispatched technicians to job sites for business tenant improvements

• Coordinated and scheduled pre-occupancy building inspections of fire, life, safety

and security products

• Promoted to sales department

• Created contract bids to provide fire, life safety, and security products for office

buildings

Employment Sales/Marketing Manager Anaheim, CA

Equity Exterior 2004 to 2009

Professional Desk Supervisor Inglewood, CA

Home Depot 2002 to 2004

Sales Representative-Dispatcher Hawthorne, CA

ISC Security 2000 to 2002

Education Coastline Community College, Garden Grove

Certificate of Completion: Process Technology

California State University, Long Beach

Certificate of Completion: Computer Technician

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