Customer Service Administrative Assistant
Resume:
Leslie N. Jackson
Home: **** **** ***** ***** *******, MI 48219 Cellular: (313) 670-
**** *****: ***********@*****.***
OBJECTIVE: Eager, hard-working college
student looking for fulfilling work experience in a
professional detail-oriented environment.
EDUCATION
WAYNE STATE UNIVERSITY, Detroit, MI
Bachelors of Liberal Arts expected May 2011
Bachelors of Fine Arts expected May 2011
G.P.A.: 3.4
CASS TECHNICAL HIGH SCHOOL, Detroit, MI
Music Performance Curriculum graduate June 2006
G.P.A.: 3.0
PROFESSIONAL EXPERIENCE
BLUE CROSS BLUE SHIELD of MI, Southfield, MI May 2010-present
Systems Analyst (Intern)
. Provide back up assistance to the Membership department with data
entry and enrollment into the various insurance programs.
. Provide administrative assistance to the Vice President of Michigan
Delivery and Systems Support such as, scheduling meetings, typing up
proposals, making travel arrangements, ordering of executive
supplies, signing off on timesheets and preparation for incoming
clients and upcoming executive meetings.
. Search for and repair broken links for the department and various
team SharePoint sites.
. Work with Senior Systems Analysts to create 2011 Budgets and 2011
Planning ideas.
SINAI-GRACE HOSPITAL, Detroit, MI July 2009-
May 2010
Patient Transporter (contingent)
. Provide excellent customer service and comfort to all patients by
the reassurance of their safety.
. Make sure that the proper authorities fill out all paperwork
regarding the patient and their procedures.
. Greet and safely transport all patients to and from their various
tests and medical procedures.
. Follow all hospital safety rules, regulations and sanitary policies
as well as hospital privacy laws (HIPAA)
ANAGO, Farmington Hills, MI
August 2006-June 2009
Administrative Assistant/Office Manager (full-time)
. Provide excellent office support system by keeping track of all
clients, data entry and typing up proposals for all new clients.
. Answering multi-line phone, sending faxes, making copies and making
keeping office calendar up to date.
. Providing excellent customer service by phone support and face-to-
face interaction with customers.
. Daily management of office such as telemarketers, cleaning and
incoming and outgoing mail.
TCF BANK, Northville, MI
October 2008-April 2009
Teller (part-time)
. Provide a welcoming atmosphere and the highest quality of service
to all customers.
. Process all transactions accurately and in a timely fashion.
. Properly and comfortably handling small and large amounts of cash.
. Accurately balancing cash drawers and placing all paperwork in
their proper places at the end of the workday.
CACH?, Troy, MI October 2007-October2008
Stocker (part-time)
. Process incoming shipment and track incoming merchandise as
received.
. Create and maintain a comprehensive inventory system for all
processed items in order to know what items are brought in and what
items are sold.
. Assist store managers and sales associates with various customer
service needs when necessary.
. Provide the highest quality of customer service when assisting
clientele.
OLIVE GARDEN, Dearborn, MI February2007-February2008
Hostess/Waitress (part-time)
. Provided a welcoming atmosphere for customers waiting to be seated.
. Created a comprehensive seating assignment and cooperated with
waiters in order to know where people should be seated.
. Waited and serve tables with exceptional customer service.
. Offered the position of trainer for incoming hostesses.
DUPONT DENTAL ASSOCIATES, Washington, D.C. June 2006-August 2006
HR Assistant-Administrative Assistant (Intern)
. Registration of new patients as well as checking in patients,
verification of insurance, billing and the processing of patient co
pays.
. Use of software such as MS Office, Dentrix and EagleSoft to update
client information and appointments.
. The processing of payroll and administering of employee benefits.
. Welcoming all patients to a warm and kind atmosphere by greeting
them at the front desk.
Contact this candidate