Customer Service Active Directory
Resume:
Matthew Wells
San Diego, CA 92110
*********@*****.***
Active Secret Clearance
SUMMARY: Knowledgeable IT professional with strong background in
troubleshooting hardware and software.
EDUCATION
. ITT Technical Institute, San Diego, CA
Associate of Science Degree: Computer Network Systems (GPA: 3.38)
Graduated June 2009
. ITT Technical Institute, San Diego, CA
Bachelors of Science Degree: Information System Security (Current
GPA: 3.51)
Planning to graduate June 2011
SKILL SET
. Experience with Ubuntu and Fedora command line in server and desktop
environment
. Skilled in installing and using Microsoft Office Suite
. Knowledge with setup and use of Microsoft Outlook
. Experienced installing, maintaining and using Windows XP, Sever 2003
and Linux (Red Hat/Fedora and Ubuntu) systems
. Knowledge of Active Directory and managing user account
. Network Security
. Installation of hardware and software on servers, and laptop/desktop
clients
. Creation of databases inside SQL and Access
. Ability to set up scheduled backups and virus scans
. Knowledgeable in TCP\IP connectivity
PERSONAL CHARACTERISTICS
. Proven experience providing excellent customer service to clients
. Meet deadlines on time
. Work well independently or in a team environment
. Organized and attentive to detail
. Dependable
WORK HISTORY
Marine Corp (G-6), San Diego, CA
Student Aid Clerk 05/2010- 07/2010
. Create ticket in Info Path for the Supervisor and Technician
ITT- Technical Institute, San Diego, CA
Student Work Study 12/2007- 05/2010
. Help students get on to the wireless network
. Re-image school hard drives
. Help student login to the student network
. Re-build hard drives for various networking course
. Troubleshoot computer problems in the computer lab
. Install drivers for the wireless printer on students laptops
Matthew Wells
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NMCI\ Zero Chaos, San Diego, CA (Contractor)
Help Desk Analyst 06/2009- 09/2009
. First responder to help desk calls from Navy, Marine and civilian
personal for hardware, software issues and network connectivity
problems
. Solved approximately 20 medium difficulty user problems per day
related to all Microsoft Office programs
. Used Active Directory when managing user account
. Provided costumer servers with local and international personal
. Experienced at opening and closing work order tickets using Remedy
. Learned and applied knowledgeable in Internet Explore setup and usage
. Troubleshot Blackberry connection and content issues
. Troubleshot Buras problems, a special govt VPN-like product
. Mapped shared and personal drives and network printers to user
computers
DECA Commissary, San Diego, CA
Stock/Customer Service 11/2007-06/2009
. Assisted customers in finding specific store items either in store
or stock room
. Responsibilities included ensuring store shelves are stock with
frozen, chilled or dry items
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