Administrative Assistant Human Resources

Human Resources Professional with Twenty Years Experience in Training

Facilitation, Communications, Event Planning, and Software Administration

PC Skills * Microsoft Outlook * Microsoft Access * Microsoft

PowerPoint * Microsoft Word * Microsoft Excel

* Lotus Notes

Work History KeyCorp, 127 Public Square, Cleveland OH

May,'05-present Human Resources Business Training Coordinator

. Coordination of Training Events for HR, Finance, Marketing,

and Legal Departments

. Business Training New Hire Onboarding

. Written Communication of Business Training Updates

. Facilitation of Training to Business Training New Hires

. Reporting and Analytics of Business Training Data

. Management of Leadershaping Intranet website

. Administration of Learn.com, Key's LMS

April,'04-May, '05 Key Education Resources Administrative Assistant

III, Market/Product Management

. Maintenance of Director's Calendar

. Creation and Delivery of Presentations

. Word Processing

. Writing and Editing Business Updates and Strategic Records

. Project Management for KeyPals

. Project Management of Sunshine Committee

Aug.,'03-April, '04 Call Center Analyst III, Call Center Performance

. Management of Incentive Reporting and Analytics

. Recruitment of Call Center Employees

. Creation of incentive plans

. Research, benchmarking and analyzing of Call Center

programs

March, ;01 - Aug., '03 HR Administrative Assistant III/Business Training

Coordinator, Leadership Development

. Maintenance of HR Director's Calendar

. Management of Training Reports and Presentations

. Creation and Editing of Training Updates

. Development and Management of Leadership Development

website on KeyNet;

. Program Manager for Emerging Leaders Pilot Program

. Website Maintenance for Leadershaping Program

Progressive Corporation

July, '91-April, '94 HR Administrative Assistant III

. Facilitation of New Hire Orientations

. New Hire Onboarding

. HRIS Updates

. Planning of College Career Fairs

. Facilitation of College Career Fairs

Training and Education

Ursuline College, BA in Psychology

August, 2007 - May, 2010

Bowling Green State University, English

August, 1985-May, 1988

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