Quality Assurance Engineer
Resume:
Robert Alford
Sunnyvale, Ca. 94087
*************@*******.***
SUMMARY
Twenty plus years of experience maintaining, troubleshooting and beta
testing a complex array of electronic and electromechanical systems in the
thin film equipment manufacturing environment.
I'm an excellent technical writer with numerous ISO 9001 processes and
procedures implemented.
Experienced Quality assurance engineer with wide-ranging expertise in
quality assurance, testing, manufacturing engineering and engineering
change management.
High degree of expertise with designing data collection methods,
statistical process control, statistical data analysis/reporting and
implementation of quality improvement strategies.
Broad expertise in servicing and repairing personal computers including
network issues (wireless and wired), faulty hardware detection and repair
and virus and malware detection and removal.
PROFESSIONAL ACCOMPLISHMENTS
Corporate Quality Assurance
. Developed a comprehensive quality monitoring system focusing on high-
priority problems and resulting in a 50% reduction in problem
resolution time.
. Team facilitator for cross-functional quality improvement teams to
address problems identified by quality data analyses. Responsible for
identification and resolution of high-priority/high-visibility
problems affecting thin film quality and system reliability.
Implemented changes resulted in a first-year reduction of customer
sensitive issues by 20%.
. Analyzed quality data and presented Corporate Quality reports for
Novellus executive staff, including: the types and severity of new
problems, problems reported by customers, analyses of problems
relating to customers, suppliers, service regions and system types,
and effectiveness of problem resolution.
Customer support engineer
. Direct critical customer complaint resolution. Worked with design and
configuration engineering teams to resolve and manage discrepancies
and material defects. Specific examples are: Identified and
monitored system configuration errors; audited Engineering Change
Orders to ensure the success of problem resolutions; worked with
supplier to resolve configuration error in OEM supplied equipment.
Engineering change management
. Developed engineering change control policies to improve alpha and
beta testing for new products and established a robust system of
reporting these changes to customers. Authored ISO 9001 procedures to
ensure a consistent process, improving time-to-market for new product
introductions by 20%.
. Reduced problem resolution cycle time, improved customer satisfaction
and increasing repeat business.
Manufacturing Engineering
. Designed and implemented procedures with a focus on design-for-
manufacturing for the development of new systems, reducing
manufacturing costs and system down time.
. Developed new shipping procedures that reduced the need to replace
damaged components, decreased installation time, and improved customer
time-to-market.
Final Test Technician
. In 1995 received an "Outstanding Team" award for installing and
qualifying a tungsten chemical vapor deposition system in less than 24
hours as mandated by the customer. This allowed the system to begin
production in record time and improved the customer's profit margin.
. In 1996 I received an "Outstanding Service" award from Novellus for an
emergency flight to Edinburg, Scotland to resolve a difficult "line
down" situation. I had the system repaired, tested and qualified in
less than twelve hours after my arrival.
PROFESSIONAL EXPERIENCE
Sunnyvale, CA Senior Center
Volunteer, computer repair, maintenance
and training. (2009- )
Novellus Incorporated, San Jose, Ca.
Corporate Quality Assurance Engineer (2007-2008)
Customer Change Control Engineer (2001-2007)
Manufacturing Engineer (1998-2001)
Final Test Supervisor (1997-1998)
Final Test Technician (1994-1997)
Siliconix Incorporated, San Jose, Ca.
Final Test Technician, integrated circuit testing systems (1978-
1994)
U.S. Air Force
Air Traffic Control equipment technician (1973-
1978)
EDUCATION
U.S. Air Force Community College - A.S.
Professional Training/Development
Novellus Continuing Education-Plasma Engineering
Novellus Continuing Education-Mass Transfer in Gaseous Environments
Novellus Continuing Education-RF Systems
Novellus Continuing Education-Chemistry in Chemical Vapor Deposition
Systems
Novellus Continuing Education-Fluid Flow Properties
Varian Vacuum Systems-High Vacuum Theory and Practices
The Oz Principal, Accountability and Ethics in the corporate
environment
Corporate Financial Principals and Accountability for Engineers
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