Customer Service Management
Resume:
ROBERT GRAIKO
•
• 303-***-**** (H) **** E. Iliff Ave. Apt 219D
• 720-***-**** (C) ************@*****.*** Denver, Colorado 80222
linkedin.com/in/robertgraiko
SUMMARY
Over twenty years experience in the financial services industry with excellent inventory management skills.
Prior experience includes managing calls from external/internal customers and using various software
applications to create spreadsheets and monthly status reports.
CORE QUALIF ICATIONS
•
• •
Account Management Problem Solving
• •
Customer Service Time Management
• Detailed Oriented T rouble Shooting
• Inventory Management
• Multi-Tasking
•
PROFESSIONAL EXPERIENCE
TD AMER I TRADE, Denver, Colorado 2000-2010
Fiserv ISS was acquired by TD Amerit rade in 2008.
Computer Operator / Customer Service
Oversaw and performed jobs on the following Computer Systems: Surpas, Global Plus, and IMS. Handled
the TD Ameritrade Disaster Recovery account. Conducted annual physical audits and corrected any
discrepancies. Reported and researched missing tapes. Maintained the IBM Tape Library and informed the
Unix Administrator when system issues occurred. Received calls from employees reporting system issues
and computer problems and then submitted clientele tickets to the Tech Support Department for resolution.
• Moved LTO backup tapes onto LTO scratch tapes after the North and South campus libraries merged
resulting in a $5,000 savings.
• Decreased Disaster Recovery account expenses 50% by researching, selecting and engaging a new
Disaster Recovery vendor.
• Worked with support personnel to create an AS/400 Error Message Reference Book that reduced need to
contact support personnel after business hours.
• Retrieved the Cute-FTP settings for the various companies the Computer Operators were manually
transmitting files to a remote location and created a Cute-FTP Settings Reference Book that increased
efficiency.
F I RST TRUST CORPORAT ION, Denver, Colorado 1988-2000
F inancial services company with name change to Fiserv ISS.
Tape Librarian (2000-2000)
Logged the daily backup information in the daily Disaster Recovery Logbook and prepared the
daily backup tape to be picked up by the Disaster Recovery vendor for off-site storage.
I ni tialized and sorted 3480 tapes for the daily and monthly backups.
• Created an Access Database to t rack the Disaster Recovery containers and backup
t apes stored off-site.
• Created several backup tape reports using the Disaster Recovery Access Database for
t he use of
• conducting system audits. The results was reduced storage expenses and no missing
t apes over eight years.
ROBERT GRAIKO Page Two
Temporary Imaging Associate (1998-2000)
Sorted and processed incoming mail. Indexed document account numbers into the computer system
database. Trained co-workers to sort and process incoming mail.
Customer Service Associate (Trading/Distributions) (1996-1998)
Maintained client accounts, received calls from customers and resolved their account problems. Initiated
client trade requests for stocks, mutual funds and limited partnerships.
Investment Update/Quarter-End Specialist (1991-1996)
Managed all activities associated with both the automated and the manual processing of mutual fund
transactions. Created departmental monthly status reports. Worked with Mutual Fund Companies to change
from manually posting mutual fund dividends and purchases process to an electronic posting system.
AIM Specialist (1990-1991)
Posted mutual fund dividends and purchases to the client accounts on the computer system matching the total
share amount designated on their mutual fund statements. Created and submitted share batches to
Operational Accounting. Sorted and prioritized mutual fund statements.
Document Control Specialist/Micrographics Specialist (1988-1990)
Filmed in excess of 3000 frames daily. Instructed employees on the use of microfilm equipment.
Maintained and repaired microfilm machines.
EDUCATION
• Associate Degree: Accounting, Houston Community College
•
• MILITARY SERVICE
•
• U.S. Army
•
• TECHNICAL SKILLS
•
•
• •
Clientele Microsoft Windows
• •
Microsoft Access Microsoft Word
• •
Microsoft Excel
•
Contact this candidate