DANIEL S. TRIPLETT

abini6@r.postjobfree.com . **** E. Harmony Rd. #173, Fort Collins, CO

***** . 970-***-****

INFORMATION TECHNOLOGY SPECIALIST:

Network Administration/Network Support/Help Desk Analyst

IT Professional with 25 years proven success in designing, developing,

implementing and integrating cost-effective networks. Solutions-oriented,

with high performance technical skills to meet ever-changing, challenging

business demands including U.S. and international help desk services.

. IT Supervisor: Strong self-starter with a unique blend of expertise in

strategic planning, detailed process development and monitoring, and

leadership along with in-depth diagnostic skills and technical

knowledge.

. LAN/WAN networks: Administration and support including load balancing

under Windows 3.0 through current Windows environments, including

Windows Vista, Winserver 2003 & 2008; also remote cameras, logon, IP

configuration, backup.

. Troubleshooting: Proven expertise in supporting and troubleshooting

hardware, software and networking issues.

. Customer Service: Demonstrated ability to satisfy users through

immediate problem analysis and resolution - recognized as the go-to-

person for customer satisfaction.

Highlights:

. Assisted in developing Tacoa Mineral's first website, with security

features such as webcam access with secure login for owners and

potential customers.

. Owned and operated a computer business called Bits & PC's in Fort

Collins, Colorado.

. Research, designed, proposed and implemented installation of satellite

network (wired and wireless), TV networking, and security cameras at a

hotel near Denali National Park, Alaska.

TECHNICAL SUMMARY

Hardware: Desktops, Servers, Laptops, Network Cards, Modems, Mother

Boards, Printers, Scanners, Plotters, Routers, Hubs, Switches,

Blackberry Service to Email, Powered Repeaters, Digital Phone

Systems with Internal and External with digital hardware and

software, Wired and Wireless, Raid Systems.

Systems: Windows NT 1995-2007, Windows 95/97 XTP, Windows Vista all

Flavours (currently studying Visual Basic 2007), Peachtree 09,

QuickBooks, Client Servers, Terminal Services Server, FTP

Server, Back-up Server with Acronis, Exchange Server (Emails),

Satellite Internet and TV, Security Systems IP and web access

cameras at various off-site locations.

Protocols TCP/IP (phone IP and Camera IP), FTP, DNS, DHCP, Ethernet,

: Fast Ethernet.

Software: MS Office Suite 9X 2007, Backup Exec, Symantec Ghost,

Peachtree 09, QuickBooks, Photoshop, Database Systems.

CERTIFICATIONS:

. National Technical Teachers Award Certification: Challenged and passed

the Louisiana State Technical Certification with a 98% for teaching in

Louisiana at the college level

. Continuing Education as required by state Board of Education

including:

A+ Teacher Certification (6 month renewals)

Microsoft Office Certification: DDE, OLE (1 year)

Microsoft Networking (6 months renewals)

Basic Programming: Visual Basic 6

PROFESSIONAL EXPERIENCE:

Product Assembler Lowes Home improvement Fort Collins CO

04/10 - 07/10

IT Supervisor Tacoa Minerals Alabaster AL

10/07 - 03/09

Network Adminstrator Denali Park Hotel Denali, AK

06/07 - 09/07

Store Manager/Senior Tech All Brands Computer Service Fort Collins,

CO 01/05 - 05/06

Customer Service Rep Fort Collins Nursery Fort Collins, CO

03/04 - 06/05

Store Service Manager Electrolux Service Manager Fort Collins, CO

10/02 - 11/03

Owner BITS & PCs Fort Collins, CO

05/02 - 06/07

Computer Instructor ITI Technical College Baton Rouge,

LA 12/99 - 09/02

REFERENCES: Available Upon Request

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