Customer Service Administrative Assistant

WILLIAM G. ASPURIA

*** ****** **., ***. #****

Seattle, WA 98104

Tel: 206-***-****

E-mail: ********@*******.***

OBJECTIVE

To obtain a Data Entry Processor office position.

. SKILLS AND STRENGTHS:

. Major strengths in financial analysis, budgeting and cost reporting.

. Effective customer service, written and communication skills.

. Outgoing, goal driven and able to work independently or as a team.

. Detail oriented, self-starter with strong work ethics, excellent

organizational and time management skills.

. Multi-tasking, balancing and reconciliation.

. Excellent analytical, problem solving and decision-making skills.

. Ability to learn and adopt complex and constant changing business

rules.

. Ability to develop and maintain strong relationships with clients and

co-workers.

. Proficient in MS Word, Excel, Access, PowerPoint, Outlook, Internet,

Great Plains, ADP, Oracle, Lawson, QuickBooks, SAP, MAS 90/200,

PeopleSoft, Timberline, ACCPAC, Apple Mac, Recon Plus, ERP, MIP,

Platinum, Millennium, RUMBA; Samson and Smart; typing 60 wpm, 10-key

10,000+ ksph.

EXPERIENCE

NW Staffing, Inc.,Bureau of Census and various temporary agencies.

06/07-09/10-Seattle, WA

Accountant/Bookkeeper, Administrative Assistant I, Courtesy Clerk.

. Mortgage lead generation, pre-qualification, pre-approval and document

compliance.

. Processed materials and equipment rental invoices; generate field

order summary report.

. Reconciled vendor invoices and prepared journal voucher entries for

payment processing; cash application.

. Code and processed supplier invoices using Oracle or MAS90/200

accounting software.

. Manually audited and input travel and entertainment business expenses,

check requests and cash advances.

. Performed approvals, matching, batching, coding, identification of

proper signatures and check runs.

. Program Intake services for foster educational summit; answered and

route incoming calls; customer service.

. Input inventory data into the Great Plains accounting software.

. Read request, looked up patient via client's master patient index,

checked validity of authorization.

. Created a release of information request on ORCA request manager.

. Sort and process out mails and TSA.

. Administrative office task such as administration, accounting,

security, customer service and miscellaneous office responsibilities.

. Greet customer, help bagging groceries, customer service and

miscellaneous duties

. Collected census data from those nonresponsive US residents.

Kelly Services, various temporary agencies

01/07-05/07-Kent, WA

Data Processor

. Opened mails, scanned employee's employment records.

. Checked and reviewed accounts payable input of other staff.

. Prepared summary report.

NW Staffing Resources, Inc. and various temporary agencies.

09/01-12/06-Bellevue, WA

Accountant, Fiscal Specialist II, Administrative Assistant II, Data Entry

. Processed via EDI accounts payable and receivable.

. Responsible for billing and budgeting using Oracle Financials.

. Payroll maintenance and GL accounts reconciliation.

. Balanced and reconciled credit cards.

. Followed-up with outstanding and past due accounts.

. Scheduled itineraries, reimbursement balancing, transcription, and

customer service.

. Processed archived data for various defendants' financial data from

the financial management database and transferred it to the judicial

computer system of the courts.

City of Seattle, various temporary agencies

01/96-08/01-Seattle, WA

Accounts Receivable Specialist, Bookkeeper and Data Entry, Administrative

Assistant I

. Performed customer payment investigation

. Posted payments, cash applications, and worked on collections of long-

outstanding receivables

. Performed validation, investigation, researching and resolving

complex, advanced and in-depth customer inquiries and concerns through

all billing systems, email, written correspondence and performed other

duties associated with receivables.

. Determined eligibility and income, completed I-9 forms for program

services, City of Seattle HR department.

. Maintained both electronics and paper records using the Federal

guidelines and policies.

. Provided administrative support to the SYEP program staff and

services.

. Input man-hours, deductions for 1000+ employees, employment

verification & reconciliation.

. Performed coding, batching and data entry for port agents'

disbursements..

. Made independent decisions based on historical external data. and

interacts with customers, sales and marketing staff to make informed

and consistent decisions..

. Input and balanced checks and credit cards into Recon Plus computer

system

. Analyzed sales order data, traced receipts and determined pricing

discrepancies.

. Fixed assets, inventory control and reporting.

EDUCATION

University of the East- Metro Manila, Philippines 1963-67

Bachelor of Business Administration- Accounting Major

L.A. Department of Health- Los Angeles, CA 1993

Medical Insurance Billing Procedures

A+ Mortgage, Inc.- Tukwila, WA 2000

Mortgage Rules and Procedures

SkillPath Workshop- Seattle, WA 2010

Excelling as a Manager or Supervisor

Contact this candidate