Customer Service High School
Resume:
Robert Daliva
Woodbury Place
Oakley,
CA **561
(925)
E-mail *********@*****.***
OBJECTIVE: To obtain a challenging position with a Company offering
opportunity
for Career Development and Professional Growth
SUMMARY OF QUAILFICATIONS:
Having spent several years in the work force, each industry has allowed me
to develop many attributes; the strongest being:
> Learn, develop and streamline new processes quickly and efficiently
> Develop an eye for detail that allowed me to produce defect free products
in an efficient manner
> Excellent communication and supervisory skills
> Proven ability to manage time within a fast-paced environment
> Eagerly accepts responsibility
> Strong multi-task abilities
> Knowledge of hands-on experience with Microsoft Windows, Word and Excel
along with several other programs designed specifically for each Company.
EMPLOYMENT HISTORY:
10/2004 - 10/2010
Harbor Electronics Incorporated
3021 Kenneth Street
Santa Clara, CA 95054
Printed Circuit Board Manufacture
Grave Shift Production Supervisor:
. Responsible for all personnel working on Grave Shift and their day to day
job functions and insuring a safe productive work environment.
. Scheduling daily and overtime work to be preformed by all the departments
in the facility.
. Updating and maintaining daily production schedule to make sure all jobs
were expedited to meet monthly goals.
. Evaluating all non-conforming products, and then determining the
appropriate course of action as well as annual reviews for all employees.
. Reported to the department managers with regard to each employee's
performance on their shift as well provided information for any
disciplinary actions taken on the shift.
. Communicating all technical issues with the engineering staff to insure
prompt resolution of all issues.
. ISO certified meant monitoring employee productivity, quality and
procedures to ensure company and customer standards are met.
5/2004 - 10/2004
Garden Plus/Home Team Pest Defense
2695 East Leland Road
Pittsburg, CA 94565
Pest Control Company
Technician:
. Licensed with The State of California to spray insecticides for
residences and commercial business.
. Driving and maintaining all maintenance on the company truck and adhering
to all DOT and Department of Agriculture to safety on the road and
environment.
. Contacting and Scheduling customers daily on their specific needs for
their family, pets and their environment to ensure complete customer
satisfaction.
. Measurements and liquid concentrations were carefully measured and
monitored before each application.
. Providing each customer with completed measurements and job performed per
California State Regulations.
. Communicating with customer service on any specific need to satisfy each
customer.
4/1987 - 12/2003
Etch-Tek Electronics
2455 Bates Avenue
Concord, CA 94520
Printed Circuit Board Manufacture
Swing Shift Production Supervisor:
. Responsibilities were to develop and implant daily manufacturing
operations in all phases of the printed circuit board production
processes.
. Training operators and monitoring procedures to ISO specifications to the
highest quality possible.
. Updating and issuing daily production schedules to expedite the work flow
to accommodate customer demands and job due dates.
. Monitoring and sample testing waste treatment operations analysis for
metals.
. Emergency response for out of control specifications conditions in the
waste water treatment operations and the handling of hazardous chemicals.
. Calibrations on atomic absorption equipment, alarms and recorders.
. Implementation and charting all departmental statistical processes.
. Reviewing personnel daily as well as annually and following up with
departmental Supervisors.
Education:
Los Altos High School - Los Altos California
Certification - Treatment of Metal Wastestreams - California State
University Sacramento
Licensed Pest and Termite Control Applicator - Structural Pest
Control Board, Sacramento, California
Contact this candidate