Customer Service Medical

Bobbi Gintis

*** * ********** **** #*** I Plymouth Meeting PA, 19462

267-***-**** m I 484-***-**** h bobrg28gmail.com

Summary of Qualifications

Extensive knowledge and experience in Office Management and Customer

Service, including 20+ years experience and knowledge in both PPO and HMO

Health Insurance for employees. Knowledge of Microsoft Word, Outlook,

Excel, as well as other proprietary software. Excellent researcher.

Education

Pennsylvania State University, State College, PA

Bachelor of Arts in Rehabilitation Education

Gwynedd Mercy College, Spring House, PA

Associate Degree Health Records Technology

Work Experience

Private tutoring of medical record coding students, with medical

terminology and ICD9- CM and OPT coding.

Nordstrom's, King of Prussia, PA Nov. 07-Feb. 09

Sales Associate - Petite women's clothing

. Continuously met and exceeded sales quotas each month

. Responsible for helping customers pick out clothing and accessories as in-

store Personal Shopper

. Maintained a loyal customer base

. Opened store credit cards

. Department housekeeping and inventory checks when required

Jeanes Hospital, Philadelphia PA Oct.08-Sep. 09

Extern- Various Coding Positions

. Coded both inpatient and out-patient records using ICD9-CM and OPT codes

. Used 3M's Encoder and Alpha's Chart Finder

SFG, Inc., Fort Washington, PA Sep.1998-Sep.07

Office Manager, Designer, Customer Sei'vice Rep, Consultant

. Consultant and Customer Service Representative

. Helped employees choose correct Health Insurance coverage for them and/or

their families

. Helped design, select and price eyeglass frames

. Managed customer orders, backorders, and inventory

. Extensive customer service duties

Longshore and Simmons, Conshohocken, PA Nov. 96-July 98

Physician Recruiter

. Interviewed Doctors, both practicing and those about to graduate Medical

School

. Advised Doctors of available practice positions

. Advised on pre and post-screening of the prospective candidates

Wyndemere Consultants, Bala Cynwyd, PA Oct. 93-Sep. 96 Medical record coder

. Off site (hospitals) coding reviews and completions of incomplete and/or

deficient medical charts-inpatient and outpatient

. Record review at Blue Cross for claim determination

Clara Burke Long Term Health Care Facility, Plymouth Mtg., PA Jan. 91-June

93 Director of medical record office

. Responsible for coding, and keeping current all long term residents

records as well as those in skilled nursing facility

. Responsible for keeping employee personnel records up to date

. Worked closely with the nursing staff and visiting physicians, therapists

and other allied health care providers

Medical Record Coder Sep. 1985-Sep. 93

Chart analysis and coding at various Philadelphia hospitals

Certificates

. Certificates from Montgomery County Community College for Advanced ICD9-

CM and CPT coding

. HCPCS coding courses and Physician Billing

. Knowledge of Alpha's Chart Finder; 3M Encoder

. Taught medical terminology and coding at Gwynedd Mercy College

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