Customer Service Manager
Resume:
Holly Bryan Dallas, TX *****
Home: 214-***-****
*******@***.***
OBJECTIVE
To locate a position that will best apply my skills as an Insurance
Underwriting Assistant as applicable and enable me to use those skills to
further my knowledge and experience in order to seek more advancement in
the company and to benefit the company from a profitability and growth
perspective and from an experienced staff professional to assist their
clientele. Please contact me if you would like a more detailed description
of my experience as an insurance professional.
EXPERIENCE
Lumbermen's Underwriting Alliance August 2001 - September 2010
Production/Underwriting Assistant, Dallas, TX
-Analyzed, prepared and submitted client information for casualty quotes
through approved markets.
-Input and rated property coverage for current and prospective clients and
prepared quotes for presentation to clients.
-I was the "Go To" person in my office for all our casualty submissions and
quoting.
-Made any and all necessary changes in coverage's and sent required
correspondence to the clients.
-Prepared internal documents for billing and incentive purposes as well as
endorsements for property changes and policy change requests for changes to
casualty policies.
-Handled large accounts and developed outstanding relationships with my
clients.
-Handled all necessary documentation distribution to our headquarters.
-Reviewed policies and requested or processed changes as required.
Total Technical Services May 1999 - April 2001
Admin Assistant, Dallas, TX
-Supported the Facilities Manager in the expansion of a manufacturing
facility at Texas Instruments.
-Later supported the Building Facilities Manager and his staff after the
construction was completed
-Handled setting up contractors with access to the building.
-Typing correspondence, inputting time, setting up meetings, ordering
supplies, filing, working with other department office staff in the
building, etc.
City of Garland February 1999 - April 1999
Secretary, Garland, TX
-Handled manager's mail and calendar and assisted the office manager as
needed.
-Assisted arranging special events.
-Handled usual secretarial duties of typing correspondence, ordering
supplies, etc.
-Assisted the managers and customer service with any administrative needs
as required.
Texas Instruments Inc. April 1980 - October 1998
Senior Administrative Assistant, Dallas, TX
-Supported a Director for over 12 years arranged meetings and handled
calendar items.
-Typed correspondence and preparing presentations for the Director and all
staff members for meetings and conferences.
-Input time into the company systems for staff members.
-Supported other upper management office staff as needed.
EDUCATION
South Garland High School (HS Diploma) Dallas, TX
CERTIFICATION
Texas Board of Insurance Commercial P&C License
Dallas, TX
- Received license for Commercial Property & Casualty Underwriting for
promotion to Office Assistant.
ADDITIONAL DESIGNATION
I also received my Accredited Customer Service designation (ACSR) in 2007.
SKILLS
-Microsoft Office (Word, Excel, Powerpoint)
-Integrated Automation System (IAS) and the Content Management System
(CMT) and the use of ISONET Appl.
-Choices Program for Insurance Applications, Certificates, etc.
-Fidelity Flood Website to request Flood Zone Information
-Licensed Insurance Agent in State of TX
-Accredited Customer Services Representative
-Familiar with use of the SAP System
Contact this candidate