Customer Service Representative
Resume:
Diane Kimbrough
Duluth, Ga 30096
OBJECTIVE: To obtain an exciting position with a dynamic organization where my superior customer service,
organization skills, and ability to multi-task can be utilized to the fullest of my potential.
FedEx Corporation, Atlanta, GA March 2008–Present
Customer Service Representative
Receive inbound calls from customer inquiring about there packages
Assist customers with claims for lost and damaged items
Receive, log and accurately update customer contact information
Schedule daily pickups for residential and business clients
Clark Security Products, Silver Spring, MD August 2006–August 2007
Customer Service Representative
Assisted with warehouse inventory for product accuracy
Coordinated incoming correspondence regarding client inquiries
Provided the administrative support to staff and managers
Received inbound calls from clients regarding product orders
W.W. Grainger Inc., Lanham, MD February 2005– August 2006
Customer Service Representative
Received and processed orders from customers via telephone, will call and shipment
Assisted with the orientation and training of new employees on product knowledge
Utilized the company’s database to determine inventory available to customers
Reported daily on canceled products from the previous day
Supported the administrative needs of managers for special projects
Bank One, Troy, MI February 2002– December 2003
Telephone Banker 1/ IRA Advisor
Provided information regarding tax filing procedures as mandated by the IRS
Researched account balances and tax implications
Distributed financial statements
SKILLS
Multi-Line Lucent Telephone Systems
10 key calculator -10,000 strokes per minute
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