Customer Service Sales

Debbie Felos ******.*****@*****.*** 417-***-****

Summary of Qualifications

Over ten years of customer service. One year dispatch for refrigeration

repair team. Two years special project management for out of town repair

team; to include all travel arrangements. Two years repair service billing

for refrigeration and restaurant equipment. Three years inside sales

highlighted by several top sales awards. One year as company contact and

negotiator for A/P and A/R. Over ten years administrative and secretarial

experience. Computer literate and strong multi-tasker.

Areas of Strength

.Self motivated .Excellent customer service practices .Problem

resolution

.A keen practical sense .Attention to details -contract review & lost

profit recovery

.Organized dispatcher .Professional telephone skills (1st employer-4yrs

with Pacific Bell)

Education

Drury University, Springfield, MO Career total GPA 3.6 2008 - 2010

1 semester left to complete bachelor degree with a double major in

Sociology / Psychology

Woodland Community College, Woodland, CA AA & AS - major in Chemical

Dependency Awareness

Professional Experience

TERMINIX INTERNATIONAL, Springfield, MO 2005 - 2008

Inside Sales Representative / Customer Svc / Outside Sales Support

(position absorbed by call centers)

Branch Mgr/Jason Wagner 417-***-****

Outstanding achievements

. Acting liaison for branch office and customer calling centers to aid in a

smooth transition.

. Received a commendation from Corporate Vice President of Sales for my

assistance in making intranet

sales lead lists accessible company wide.

. Provided daily sales leads for termite salesman who sold $1 million in

2007

. Rated 25th place inside sales "Company Wide" in my first year.

Grocery Checker 2003-2005 Front Desk Clerk/Hotel 2003

Receptionist/Veterinary Hospital 2002

NOR-CAL BEVERAGE CORP., INC., West Sacramento, CA 1999 - 2002

Service Billing Administrator / Food Service Department (moved to Missouri

August 2002)

Dept. Spvsr/Liz Luevano 916-***-****

Outstanding achievements

.Identified and recovered lost credit opportunities of $1700, representing

an ongoing monthly savings

for the department of about $150.

.Identified lost billing opportunities by careful review of customer

contracts, resulting in additional

yearly revenues of $24,000.

REFERENCES

Mike Johnson District Mgr Schendel Pest Control co-worker from

Terminix 417-***-****

Clint Collard Price Cutter Butcher/Springfield co-worker from

Terminix 417-***-****

Dan Prater Public Affairs Director CASA

Instructor/Drury University 417-***-****

Todd Daniel Statistics Professor

Professor/Drury University 417-***-****

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