Customer Service Technician

*** ****** **** 719-***-**** /

Pueblo CO ***** 719-***-****

phoenix7256@yahoo

.com

Veronica Abeyta

Objective To be affiliated with a company to use my computer,

leadership and communication skills to their

fullest.

Experience 2009 - 2010 Express Scripts

Pueblo CO

Assisted patients with refilling prescriptions via

mail order. General Customer Service that included

assisting patients with pharmacy benefits.

2007 - 2008 Centura St Mary Corwin Pueblo CO

Physician Services Liaison

Physician Credentialing (verifying applications to

the Medical Staff of physicians wanting privileges

at the hospital.

Trained and provided support to physicians on

Meditech software.

Working knowledge in Excel, Visual Cactus,

Microsoft Access, Word, Powerpoint and Vision.

Followed all guidelines as required by Joint

Commission, CMS and HIPPA

2005 - 2007 Scientific Games Inc Pueblo CO

Computer Operator

Gaming contractor for the Colorado Lottery. .

Assisted with Communications setup and

troubleshooting for Retailers selling lottery

games.

Assisted with CASH 5, Lotto, and Powerball draws.

Scheduled and ran daily transfer reports to FTP

server and conducted general operations maintenance

on network.

2001 - 2005 Electronic Network Services

Colorado Springs CO

Service and Support Technician II

Help desk environment providing Technical support

to Medical offices, which utilized our services to

transmit medical claims to insurance companies.

Answered 60 + phone calls on a daily basis from

clients seeking assistance, utilized Microsoft

Word, Excel, Z-Tree, MS DOS and Peoplesoft

software.

Supervised and trained a Service and Support

Technician I.

1999 - 2001 Traveling Nurses Colorado Springs CO

Pharmacy Technician II

Contract employee in the Colorado Department of

Corrections Pharmacy.

Assisted in inputting, filling and distribution of

prescription medication to incarcerated inmates.

Education 2002 University of Phoenix Colorado Springs CO

B.S. Information Technology

GPA 3.89

Interests Reading, Computers, Crocheting

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