Customer Service High School
Resume:
A licia Wood
**** **** ******* *****, ******** Grove, Utah 84062
************@*******.***
OBJECTIVE
To obtain a position as a professional Medical Billing &/or Coder. I am looking for a good work
environment as well as providing opportunity for advancement.
EDUCATION
Utah Career College Medical Billing & Coding April 2009 October 2010
Utah Valley State College General 2004
Orem High School High School Diploma 2001 2004
COURSES
Business Writing Medical Terminology Medical Office
Procedures I
Computer Information Anatomy and Physiology Medical Office
Systems Procedures II
MS Office Professional I Drugs and Disease Career Development
MS Office Professional Insurance Coding I Coding Certification
II Review
Keyboarding Insurance Coding II
ACHEIVEMENTS
P erfect Attendance List : Winter & Spring Quarter 2010
Honor Cords: Graduated High School with Silver Honor Cords
WORK EXPERIENCE
Modus Link, Lindon, UT March 2007 Present
Phone Agent
Specialize in customer service, answer questions by phone and email along with creating orders and returns.
While at Modus Link I have had the opportunity to be on the Quality Assurance Team which my tasks were to
review phone calls and emails that agents have answered to make sure they are providing good customer
service. I have also been privileged to be a Level 5 which tasks included helping the supervisor take
escalated calls, work on projects that needed to be taken care of in a timely manner.
SunMart/Chevron, Lehi, UT September 2006 March 2007
Cashier
Assisted customers with questions and selling them merchandise, kept the station cleaned and stocked. I
would assist management in opening and/or closing the store.
Pinnacle Security, Orem, UT May 2006 Septmenber 2006
Data Entry
Received fax or phone calls from agents in the field and would enter in the customer data they had to register
them in our system.
Harrison Interactive, Orem, UT 2004 2005
Phone Agent
Outbound calling all across the U.S. to collect data for surveys.
Chuck E Cheese, Orem, UT December 2002 September 2006
Team Leader
Trained new employees on specific stations, answered phones, booked parties, and deposited money.
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