Technical Support Manager

Daniel J Pena

Cell 512-***-**** Home 512-***-****

***************@*****.***

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Objective Seeking career opportunities with a fast and

innovative company that could utilize my

expertise and abilities in a Manufacturing

/Warehouse Environment.

Experience 2002 - 2008 Dell Crop.

Austin, Texas

Summary of

Responsibilities

Assured Appropriated training and safety provided to accomplish

task.

Ensured compliance with ISO processes and procedures.

Ensured proper utilization and maintenance of equipment, tools and

resources.

Data Inventory Control.

Shipping and Receiving Inventory control.

Interface with Internal and Ex-Internal Customers.

Load and Unload Inventory.

Certifications Business Improvement Flow.

ISO-40001

Certified Forklift Operator.

Personal Protective Equipment.

Chemical and Hazardous Material Handling.

Accomplishments: Maintained or exceeded

daily production goals by providing training,

Process flow and Inventory control, 80% of

daily production goals.

Experience 1985 - 1997 IBM Crop.

Austin, Texas.

1997 - 2001 Multi-Layer

Technology, Inc. Austin, Texas.

AOI Engineering Technician (Automated

Optical Inspection) - Quick Turn Manufacturing Operations.

Summary of

Responsibilities

Technical support of AOI Equipment and supervised work groups of

10-20 manufacturing personnel.

Responsible for all aspects work group's production

Product quality and cycle time.

Provied training records, performance evaluations to management.

Acting Manager /decision maker and engineering technical support

for second and

third shift manufacturing operations.

Generated daily production summary reports for Project Management.

Defect indentifiaction through micro-sectioning or microscope

observations.

Used Techncial writing skills to developed and maintained

manufacturing procedures.

Accomplishments: Maintained 95% of equipment reliability for

off-shifts. Provided

Technical support for designed experiments and data analysis

of defect reduction.

Implemented develop image testing, reduction of process

inspection . Interface with customer and

Engineering on process improvements and requirements.

Education, 1975 - Round Rock, High School.

Round Rock,Texas.

Training &

Certifications Safety Certifications: HAZCOM, MSDS, Principals and

application of Ergonomics,

Personal Protective Equipment, Emergency

Response Team Captain / Assistant Chief.

Computer Skills Micosoft Word, Excel, PowerPoint, DLS Labor Systems,

Internet.

Awards

Quality Awards for Excellence

Best of the Best Excellence

Management Appreciation

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