Customer Service High School

ROCHELLE S. HOOKER

**** ********** **

Duluth, GA 30096

Phone: 678-***-****

Email: **************@*****.***

OBJECTIVE _________________________________________________________________________________

To obtain a position that allows for growth within a customer service industry that will utilize outstanding

customer service skills while working in a team-environment.

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EXPERIENCE

Receptionist/security March 2006-

Cole and Family Upholstery

Lithonia GA

• Observe company premises and report any abnormal behavior

• Filed documents according to company policy.

• Took care of monetary dealings.

• Handled all customer complaints and questions

• Respond to emergency situations as needed and assist with incident

• Write reports, fill out patrol logs and other paper work as needed

• Examined and took note of all doors and windows before leaving the premises

F&B “Front of the House” Specialist Sep 2005 – Oct 2007

Applebee’s Restaurant Stone Mountain, GA

• Greeted guests and coordinated seating arrangements for restaurant patrons in a strategic order

• Aided guests in making menu selections while up selling food and dessert items and specialty drink orders

• Provided high quality customer service to restaurant patrons in an efficient and expedient manner

• Entered menu selections in a computerized food and beverage software system and processed monetary

transactions to complete guests’ bill of sales

• Worked cohesively as a member of the kitchen and bar staff to provide high quality service delivery

• Arranged food in a correct manner by utilizing company guidelines and food handling procedures

• Resolved conflicts, disputes, and discrepancies in a courteous, tactful, and confidential manner

Lead Bartender Jan 2005 – Jun 2005

Ruby Tuesday Restaurant Conyers, GA

• Provided regional training for bartending staff, restaurant hosts, and wait staff

• Maintained adequate inventory to ensure successful supply levels and loss prevention

• Responsible for cleanliness and sanitation levels of the bar and specialty drink area

• Created a comfortable and engaging atmosphere for restaurant patrons

Assembly line worker Sep.2003-Mar.2004

Reef Warehouse

San Diego CA

• Prepared packaged orders for companies in and out of state.

• Discarded of all unwanted or damaged goods.

• Pulled orders and packed them on an assembly line

• Labled all items going into packages.

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EDUCATION___________________________________________________________________________________

Administrative Functions Certification (focus: Hotel Environment) Sep 2003 – Jun 2004

San Diego County Regional Occupation Program San Diego, CA

High School Diploma Jun 2003

Charter School of San Diego San Diego, CA

TECHNICAL SKILLS_____________________________________________________________________________

Microsoft/XP Applications Adobe Systems Windows Applications

GroupWise Squirrel Transaction Software Typing Speed 65+ WPM

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