Help Desk Support

JORGE MOREL

**** ****** *****, ********, ** ***** ? 610-***-**** ?

********@*******.***

Professional Profile

Accomplished, driven technology specialist with over 6 years of

experience in specialized technology. Proven ability to tackle and

succeed in all endeavors of computer technology and diagnosis.

Exceed ongoing and overlapping deadlines in fast-paced environments,

great multi-tasking skills and fluent in English and Spanish.

Experience

Staley Inc. Data Technician

August 2008 - December 2009

Allentown, PA

. Installation of Cat3, Cat5, Cat6 and Fiber Optic cables, punch down and

terminate.

. Infrastructure installation- cabinets, blocks, ladders rack, switches,

routers, modems, etc.

. Networking of switches, printers, routers, modems, hubs, cpu's

. Assist client on services calls.

. Trouble shoot cables, testing and repairing LAN, WAN, ATM, and frame

relay, ADSL, Internet.

Target Software, Data Verification Specialist

April 2007 - August 2008

Allentown, PA

. Provide Desktop Support and Network Administration.

. Maintain and update customer database.

. Coordinate research projects to create doctors profiles.

. Provide training on customer rollouts.

BBraun Medical, Bilingual Help Desk Analyst

February 2007-April 2007

Bethlehem, PA

. Provide first level support for inquiries, enter help desk tickets and

assign as needed.

. Follow-up with users and technicians on ticket status.

. Support Active Directory, VPN connection, Remote Desktop.

. Support for Microsoft users, NT/2000/XP and other applications.

Dendrite Inc. IT, Sanofi Bench Tech April 2004 - December 2006

Bethlehem, PA

. Diagnosed and repaired field force laptops.

. Managed and maintained parts inventory.

. Provided onsite help desk support.

. Worked on high-dollar projects including building new laptops, ship kits,

backups and user setup.

Other Experience

Hatfield Meats, Production Line

July 2002 - August 2003

Hatfield, PA

. Packed, weighed and inspected product.

. Assisted with labor tickets, product movement sheets and manufacturing

orders.

Lehigh Group Inc., Warehouse

May 1997 - April 2002

Macungie, PA

. Received materials from vendors, customers and other warehouses

respectively.

. Verified quantity/description and prepared receiving reports as needed.

Skills

* Microsoft Office * MS-DOS 6.22

* PC/Hardware and PC/Software * Novell

* Computer Configuration * Windows application

* UNIX/LINUX * Visual Basic

* Microsoft Windows, 98, ME, 2000, XP * Lotus

Notes

* Desktop/Helpdesk Support.

Education

Lehigh Valley College, Center Valley, PA December 2003

Associate's Degrees, Specialized Technology (Personal Computers and

Network)

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