Customer Service Quality Assurance
Resume:
Tiffany S. Ewing
Cincinnati, Ohio 45251
********@*****.***
Objective
To obtain a position which utilizes my skills in a company, to work in a
fast paced, professional and competitive environment, which can harness my
skills and allow me to be a part of its vision and helps me in growing
along with it.
Skills Profile
. Knowledge of Windows application programs
. Good Filing & organizational skills
. Goal oriented, Dependable, Great team player, Good communication
skills
. Experienced in handling confidential paperwork.
. Ability to take accurate phone messages & deliver messages promptly
. Good customer service & relations background
Experience
March 2008 - Present Fifth Third Bank Cincinnati, Ohio
Collections Specialist
. Make outbound calls to customers regarding delinquent credit cards
. Receive calls, and set payment arrangements
. Insure quality assurance by following FDCPA guidelines
. Meet specific goals
July 2007 - March 2008 Cash Land International
Cincinnati, Ohio
Collections Specialist
. Verify & Confirm customer information
. Meet specific deadlines
. Make outbound calls to customers regarding delinquent accounts
. Receive calls, set payment arrangements, and make changes when
necessary
Sept 2005 - Jan 2007 Forever 21 Cincinnati, Ohio
Sales Associate
. Assisted with money management duties
. Helped with the upkeep of the store, and assisted visual manager with
floor arrangements
. Stock merchandise, sensor clothing, and greet customers
Aug 2003 - Nov 2005 K-Force Healthcare Staffing
Cincinnati, Ohio
Office Assistant
. File necessary paperwork correctly
. Work with multi-line phones
. Assisted with payroll
. Accurately deliver mail to necessary locations
Education
Diploma, Mt. Healthy High School, Cincinnati, Ohio
. Community Service, former member of SASA & MCW
. South Carolina State University 2004-05
. UC Raymond Walters College 2009
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