Customer Service Representative

Tareasa F. Johnson

**** **** **. ************, ** 19124

267-***-****

**********@*****.***

PROFESSIONAL ATTRIBUTES:

Interpersonal

• Conferred with customers by telephone and via computer to provide

information about products and services; took orders and canceled

accounts.

• Obtained relevant information to customer’s complaints and

determined possible causes for problems; ensured that appropriate

changes were made.

• Programmed hand controls on adjustable beds to customer

specifications.

Leadership

• Promoted from telemarketer, to customer service representative, and

then to sales and quality coach position.

• Monitored 10 customer trainees and graded employees,based on

performance

• Conducted reviews of trainees and gave recommendations for

Further improvement.

• Planned, directed and coordinated the activities of workers in

receiving, investigating evaluating, and settling customer’s complaints

and claims.

Record-keeping

• Contacted customer directly to ensure that their products were

delivered safely and to ensure satisfaction with delivery and service.

• Completed contract forms, prepared change of address records, and

issued service discontinuance orders by computer.

• Maintained records of customer interactions and transactions.

• Recorded details of inquiries, complaints, and comments, as well

actions taken by the company.

Sales

• Sold adjustable bed parts to customers via telephone and computer.

• Determined charges for service requested, collected deposits and

payments, and arranged for billing.

• Consulted small business owners in purchasing their personalized

web pages.

EMPLOYMENT HISTORY:

Contour Adjustable Beds, Bensalem, PA June 2002-Novermember

2008

Customer Service Representative/Sales and Quality Coach

GoInternet.net. Philadelphia, PA July 1994-July 2001

Telemarketer/Customer Service Representative

EDUCATION:

Advance Career Training Philadelphia, PA

Nursing Assistant Certificate, 1993

Potomac Senior high School, Oxen Hill, MD

High School Diploma, 1982

References Available Upon Request

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