Customer Service Medical

Melissa Subia

**** ******* **. *********, ** ****7 951-***-**** ********@*****.***

Objective _______________________________________________________________________________

To contribute strong leadership and interpersonal skills, as well as many years of highly applicable

experience in public service, while bringing a focus on quality and commitment to your program.

Profile _________________________________________________________________________________

Energetic, competent achiever who can inspire and motivate team members, successfully manage multiple

priorities and perform under pressure in a fast paced, rapidly changing environment. Highly effective verbal

and written communicator who is fluent in both English and Spanish. Personable team player who listens,

who thrives on collaborating with diversely talented team members, and integrates their divergent thoughts,

opinions, and perspectives into meaningful action. Accustomed to handling sensitive, confidential records.

Flexible and versatile – cross trained to cover both front office duties and back office clinical assisting.

Computer proficient performer experienced in MS Windows, MS Office 97, 2000, XP (Word, Excel,

PowerPoint, Access, Outlook), MS Internet Explorer and Adobe Acrobat. Visionary who is adept at

training, developing, and coaching team members and clients.

Skills Summary _________________________________________________________________________

1. Bilingual 4. Computer 7. Front Office Operations

2. Report Preparation 5. Scheduling 8. Professional

3. Written Correspondence 6. General Office Presentations

9. Customer Service

Skills

Professional Experience __________________________________________________________________

Front Office Clerical

Filing

Managed multiple phone lines, taking messages, sending and making memos

Customer service, greet public, referrals to proper departments, appointment setting

Patient file preparation for clinic visits

Posted information to medical records ensuring accuracy and completeness

Use of fax machine, printer, and photocopier

Typed letters, reports, briefings

Created labels, prepared envelopes, made signs/brochures

Data Entry

Ordered and tracked office supplies and inventory

Planned and scheduled meetings and appointments

Helped set up PowerPoint presentations and meeting rooms

Organized and maintained paper and electronic files

Disseminated information by using the telephone, mail services, Web sites, and e mail

Handled travel arrangements

Melissa Subia

Back Office Medical Assisting

Phlebotomy

HIV testing and counseling (both pre test and post test counseling)

Maintained medical charts ensuring all pertinent information is obtained and managed within chart

Prepared patients for medical exams

Obtained and recorded patient vital signs

Assisted physicians during medical exams

Provided translation for clinic staff and disease investigators

Created and maintained inventory system for ordering clinical supplies

Cleaned and stocked exam rooms

Court Order Management

Set up and maintained communications with personnel of Department of Corrections, County Courts and

District Attorney’s office ensuring proper protocol and meticulous adherence to the laws of the state of

California regarding court ordered blood testing and search warrants

Prepared documents informing courts and District Attorney of defendant’s compliance or failure to

comply with orders

Quality Management Committee

Served three years on the Quality Management committee and co chaired the committee for one year

Managed projects which facilitated and improved accuracy of patient medical charts for State audits and

efficiency in clinical functions

Bridge Project Management

Assisted patients in returning to medical care by identifying and eliminating barriers to care

Linked patients to community services as needed to facilitate the elimination of barriers

Organized transportation services

Tracked adherence to medical care

Prepared reports to State illustrating program validity and areas of improvement

Initiated network contacts with community organizations for program exposure and accessibility

Employment History _____________________________________________________________________

COUNTY OF SAN BERNARDINO PUBLIC HEALTH DEPARTMENT (AIDS PROGRAM) – San

Bernardino, Ca

June 1992 to May 2009

Education ______________________________________________________________________________

UNIVERSITY OF PHOENIX – San Bernardino, Ca

Human Services Program/General Education, 2005 .

SAN BERNARDINO VALLEY COMMUNITY COLLEGE – San Bernardino, Ca

General Education/Psychology/Child Psychology/Early Childhood Development, 1991 1992

3555 Kenmill St Riverside, Ca 92504 951-***-**** ********@*****.***

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Melissa Subia

3555 Kenmill St Riverside, Ca 92504 951-***-**** ********@*****.***

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