Customer Service Administrative Assistant
Resume:
ARLENE STURDIVANT-LEWIS
Fairmont Heights, Maryland 20743
***********@******.***
OBJECTIVE: Part-time position within your company. My profession is
Computer Applications, but I am applying for any position
you may have available at this time.
EDUCATION: TESST Electronics and Computer Institute (6 month program) in
Office Computer Applications, University of the District of
Columbia (one year), High School Diploma.
EXPERIENCE:
o July, 1995 to Present: AFSCME - American Federation of State, County and
Municipal Employees, AFL-CIO, Retiree Department, 1625 L Street, N.W.,
Washington, D.C. 20036, Telephone: 202-***-****. From July, 1995 to
April, 1996 - I was a temporary employee, and then I became a permanent
employee on April 25, 1996. From April, 1996 until Aug. 31, 2006, my
position was Office Assistant - Grade 4, and on September 1, 2006, I was
promoted to Administrative Assistant of the AFSCME Retiree Department.
ADMINISTRATIVE ASSISTANT
Typing memorandums, letters, reports, correspondences; setting up
meetings and teleconferences; balancing department's budget (through
Excel); mass mailings; answering phones; shipping literature;
responsible for travel authorizations and expense authorization forms;
filing and other secretarial duties.
o January, 1995 - June, 1995: Bacon Funeral Home, 3447 14th Street, N.W.
Washington, D.C.
DATA ENTRY OPERATOR
Set-up database filing system and input all the deaths and data from
Jan., 1990 to the present. Duties also included light bookkeeping,
answering phones and hostess.
o January, 1993 - July, 1994: Shoppers' Food Warehouse, 6300 New Hampshire
Avenue, Takoma Park, Maryland.
CASHIER/FLOOR SUPERVISOR
Scanned and processed sales items; responsible for monies from my
register and other cashiers' deposits and customer service.
o August, 1990 - July, 1991: Cleartel Communications, 22nd & M Street,
N.W., Washington, D.C.
LONG DISTANCE TELEPHONE OPERATOR
Connection of several types of long-distance calls (processed through
an I.B.M. computer) and customer service.
o December, 1988 - November, 1989: D.C. Institute of Mental Hygiene,
M.L.K., Jr. Avenue, S.E., Washington, D.C.
ADMINSTRATIVE ASSISTANT
Schedule appointments for the Therapist; process "Over-The-Phone"
evaluations of patients; distribution of medications; data entry;
answering phones; patient services and other secretarial duties.
ADDITIONAL EXPERIENCE:
Temporary assignments with the following Temporary Agencies: Graham,
Inc., Select Temps and Manpower Temps. Also, during the years not
mentioned above, I worked several different types of jobs, such as:
Home Care Nurse (6 months), Manager of Catering Co. (1 year) and
Waitress (over a year).
ACHIEVEMENTS:
President's Club Award at TESST Computer School for maintaining a 4.0
G.P.A.; perfect attendance and Cashier-of-the-month at Shoppers. My
greatest achievement is raising a beautiful little girl, into a
bright, intelligent and beautiful young lady (alone), while pursuing a
profitable career.
PERSONAL:
Hardworking, team-player, independent, dedicated, efficient, honest,
time conscience, willing to stay late (or come in early) to dedicate
my time to the completion of a project or task, and a strong believer
in GOD AND JESUS CHRIST.
TECHNICAL SKILL:
Typing - 90 WPM Bookkeeping
Microsoft Word Accounting
Microsoft Excel General Office Skills
Microsoft Access MS-DOS
Microsoft PowerPoint Windows '95, '98 & 2000
Desktop Publishing WordPerfect 5.1 & 6.0
Lotus 1-2-3 Data Entry
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