Customer Service Rep

LaTosha Lee

**** ********

Wichita Falls Tx *****

940-***-****

********@*****.***

Objective

Customer Service Rep living in Wichita Falls Tx currently but looking to relocate to the Austin

area once position is secure. If I find a suitable position here in Wichita Falls in the customer

service industry then I will remain here.

Work History

July ‘07-Jan ‘10

Blue Cross Blue Shield of Tx-Wichita Falls Tx

Customer Advocate

Lee Ann Magana-Supervisor 866-***-****

I was a customer advocate. I took inbound calls from BCBS members about their

insurance policies. I was responsible for answering inquiries about members’ benefits, claims

and explain how claims processed and adjusted claims if needed.

Jan ‘07-July ‘07

Kelly Service/Blue Cross Blue Shield

Claims Processor/ Customer Advocate

Christina Carr- Supervisor 940-***-****

I went through training as a claims processor and for a short time processed claims

for BCBS members. I was asked shortly after my training for claims to train for Customer

Advocate position, in which I completed training and was hired permanently with BCBS.

May ‘01-Nov ‘06

Cingular Wireless-Wichita Falls Tx

Customer Service Rep

Wade Thomas-Supervisor 940-***-****

I was a customer service rep who took at times 150+ calls per day from agents in the

field. I was responsible for running credit checks, analyzing customers accounts for service,

make changes to existing accounts, activate new service for new and existing customers.

Education

Hirschi High School-Wichita Falls Tx

Midwestern State University--some course work

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