Customer Service Sales

Alina Sullivan

Email:*****.********@*****.***

Palm Beach County

Phone: 786–712-2539

OBJECTIVE:

Target the service industry with a focus on increasing company net worth and outperforming the

competition through exceptional clientele service with the opportunity for potential growth.

PROFESSIONAL EXPERIENCE:

Bernuth Agencies, Inc., Miami, Florida

Inside Sales/Customer Service 1996-2007

• Provide highest level of service and customer care by interviewing prospective

customers and retrieving information required to complete accurate rate quotes.

• Create booking reservations for various cargo and shipments types.

• Resolve customer service issues for FCL and LCL shipments for all cargo movements

including OOG, hazardous and bonded cargo.

• Log customer complaints and initiate follow-up action to resolve problems in a timely

manner.

• Coordinate the logistics and inter-modal bookings within the US/Canada for the import

and export cargo.

• Support sales Representatives and Island Sales Reps as a liaison between customers and

various departments.

• Solicit cargo through telemarketing and profile new accounts and existing customers.

Dollar Rent A Car

City Manager 1988-1995

• Managed and monitored personnel including the servicing customer reps at the rental

counter and ensured compliance was established with quality assurance standards.

• Hiring, supervised, developed, motivated and evaluated the performance of the staff.

• Planned and implemented staffing schedules based on business demands and

transaction levels.

• Assisted in the preparation of the annual budget by recommending proper monthly

allocations of overall budget amounts and monitored all expenses.

• Prepared monthly forecast to determine fleet trends, movements and needs.

• Collected, evaluated and reported all data relative to assigned fleet segments to

minimize the size of the fleet while meeting the projected rental activity demands.

• Partnered with the other managers (Maintenance, Damage, and Turn back) to optimize

fleet distribution and minimize downtime to fleet vehicles.

Sales Agent 1986-1988

• Responsible for greeting customers, processing rentals and selling optional services.

• Coordinated customer reservations.

• Resolved overdue rental and responded to customer questions and complaints.

• Followed up on the servicing of vehicles for customer rentals.

• Communicated with shuttle driver for customer pick-ups.

• Processed daily business reports.

Education:

Hialeah High School

Miami Dade College- Property Management

Real-estate Course

Accounting Courses

Numerous Sales and Customer Service seminars

Skill:

• Computer: Proficient in Microsoft Office, Internet Research and Java.

• Languages: Fluent in English and Spanish.

• Ability to interact with both internal and external customers at all levels.

• Creative problem solving skills.

• Ability to manage and motivate staff in a team environment.

References will be furnished upon request

Contact this candidate