Customer Service Manager

Kevin M. Lee

*** ******** ****** ******.***@***.***

Warner Robins, GA 31093 Cell 478-***-****

Professional Summary

Versatile professional with twenty years of management experience and well versed in

the use of various computer programs and the analysis of numerous forms of data.

Capable of rapidly learning new assignments. Possesses good communication skills

and excellent technical research and report writing skills. Eagerly willing to take on new

challenges. Responsible and reliable with a strong work ethic.

Work History

February 2010 to present IHS, Warner Robins, GA

Sr. Data Sustainment Specialist

Duties: Performs light clean up to update and change Parts Configuration Management

System (PCMS) Master Bill of Materials (M-BOM) data by developing and using data

enhancement tool sets to match the M-BOM attribute requirement as defined by

Expeditionary Combat support System/ System Integrator (ECSS/SI). Also performs

analysis of BOM data to develop and use processes to determine suitable alternatives

for missing or incorrect BOM data. Well versed in the use of the following programs:

CTOR, GATEWAY, JEDMICS, KONFIG, ULTRAEDIT, D049, HAYSTACK, BINCS,

ETIMS, FEDLOG, AND DART.

2009 – February 2010 IHS, Warner Robins, GA

Data Sustainment Specialist

Duties: Able to understand and interpret existing original equipment manufacturer

(OEM) and USAF drawings, specifications, processes, and requirements. Responsible

for creating and updating PCMS data files with information provided in the Air Force

Technical Orders using multiple data capture methodologies (including ABBY Fine

Reader 9.0, Adobe, and EXCEL) and PCMS – GUI application.

Experienced with Parts Configuration Management System, MIL-STD 38784 (Basic

combined manuals), MIL-STD 38807 (Cage codes, Capture IPB Data, Parts List), Work

Packages, and Quality Verification. Possesses working knowledge of USAF

requirements (MIL-STDs, Handbooks, Standardized Military Drawings, etc), and Military

Technical Order System.

2008 – September 2009 Houston County Board of Education; Warner Robins, GA

Substitute teacher

Duties include: Substitute for faculty members in grades K – 12 including special

education.

2005 – 2008 Advanced Drainage Systems Inc; Perry, GA

Freight Manager

Duties included: Managed all aspects of freight department including plant shipping,

dispatching, equipment usage, budget control, and driver discipline.

Achievement

2005 and 2007 Green Stripe Award for excellence in customer service.

2000 - 2005 Advance Drainage Systems Inc; Montezuma, GA

Production Manager

Duties included: Managed all aspects of plant production including scheduling, quality

assurance, equipment usage, budget control, employee training, and discipline of

employees and shift foremen.

1998- 2000 Advance Drainage Systems Inc; Montezuma, GA

Inventory Manager

Duties included: Managed all aspects of plant inventory, including raw materials,

finished goods and operating supplies.

Achievement

Green Stripe Award for excellence in customer service.

1995 - 1998 Cooper Tire and Rubber Company; Albany, GA

Inspection/ Sortation Expert

Duties included: Monitored finished tires for defects in quality.

1994 - 1995 Faircloth Reality; Warner Robins, GA

Office Manager/ Realtor

Duties included: Assisted managing broker on all business activities of the reality office.

Achievement

1995 Million Dollar Producer Club

1988 - 1994 Confederate Packaging Inc; Macon, GA

Production Manager

Duties included: Managed all aspects of plant production including direct control of

quality assurance program.

Achievement

Maintained less than 1% defect rate on all production.

1987-1988 Marine Corps Logistic Base; Albany, GA

Supply Cataloger

Duties included: Processed all requests for assignment of national stock numbers

through the acquisition process or non system process including end items, modification

kits, and repair parts in support of Marine Corps equipment .

Education

1998 Georgia Southwestern State University - Master’s in Science of Administration

1986 Georgia Southwestern State University - Bachelors’ degree in

Business Administration Cum Laude

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