Customer Service Medical

Jill Nelson

*** ********* *** #***

San Jose CA, 95136

(408) 310- 6524

Customer service / Patient registration /Billing& Coding /

Filing& scanning documents

Medical Clinics / Surgery centers /Hospitals

Qualifications: Over 8 years experience in large and small Healthcare

facilities and high paced

Environments

. Patient registration

. Incoming lab requisitions

. Screened and Routed incoming calls

. Followed up on coding errors with different clinics

. Sorted chart content to specified bar-coded types; scanned and

appended charts.

. Ensured 100% image quality on all chart contents

. Med soft, Insurance Billing, Patient scheduling

. ICD-97CPT Medical Coding

. CPR Certification

. Knowledge of Anatomy 7 Terminology

. HBOC, LIS, ECHO, IDX,EPIC,ON BASE,WORD CLIENT, JOB LISTER

. Effective Communicator with diverse types of people, cultures,

teams and levels of organizations

. Escorting patients to and from Exam rooms

. Chart Preparation, doctors referrals, communicating with

pharmacies and prescription / refills

. Demonstrated ability to multitask, to be diplomatic and

personable, desire to be helpful in any capacity.

. Expense accounts, travel arrangements, and document processing

. Coordinated conference calls and meeting,

. Worked with purchasing Manager with Purchase Orders, Invoices,

Credits

. Distributed mail and packages in a timely manner.

. Ordered all office supplies for the company.

. Typing up referrals

. Sending out Denials

. Filing

. Making Charts

Professional Experience:

Health Information Specialist Mills-Peninsula Hospital

Burlingame, CA 2010

Clerk Palo Alto Medical Foundation Mt.

View, CA 2007-2009

Medical Records Clerk El Camino Hospital Mt View, CA

2004-2006

Receptionist Manpower Medical San Jose, CA

2003

Medical Records Clerk San Jose Medical Group San Jose, CA

2002-2003

Administrative Assistant Sportvision Mt

View, CA 1999-2001

Material Coordinator Phase Metrics Fremont, CA

1995-1998

Technical Skills: Windows / Word / PowerPoint / Excel / Epic / Med Soft

Billing

Education:

Medical Admin Assistant Center for Employment

Training Gilroy, CA

Computer Applications San Jose Computer Academy

San Jose, CA

Business West Valley College

Saratoga, CA

Additional Experience: I volunteer at my sons Pop Warner Fundraising

events. I also volunteer at church

For our annual Flea market Fundraiser.

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