Customer Service Representative

Kathleen (Kat) Painter resum

**** ***** ****, #*** 512-***-****

Austin, Texas 78759 *********@*****.***

Objective: To support the growth and profitability of an organization that

provides challenges, encourages advancement, and rewards

achievement and improvement with the opportunity to utilize my

experience, skills and abilities.

Computer

Systems: PC and Macintosh. Familiar with current operating systems.

Applications: Microsoft Office (Word, Excel, Word, Outlook, PowerPoint,

etc), InDesign, Photoshop, Illustrator, Acrobat, Filemaker Pro.

Experience: Customer Service Representative, The University of Texas at

Austin,

Document Solutions Department. August 2005 to October 2010

Assist customers by identifying needs, goals and objectives of the

client and marshal the appropriate resources to set strategy in

order to build and deliver solutions. Clarify job specifications

and requirements, create mockups for clients to demonstrate

concepts, and provide input on cost-saving alternate approaches

to projects. Inform customers of estimated delivery schedules

and coordinate production, managing file preparation, proofing,

press checks and delivery. Work with outside vendors, pre-press,

production, and finishing. Products include offset and digital

printing, large format prints, signs and banners, mailing and

promotional items. Work with management to plan and execute

events and tradeshows to promote awareness of Document

Solutions.

Customer Service Representative, Paragon Printing September 2004 to

April 2005

Managed details related to sales and delivery of printed materials

and direct mail campaigns for specified clients.

Responsibilities included sales, preparing estimates and

proposals, marketing, work order completion and submission,

obtaining out of house pricing, processing purchase orders,

project management of printed material and direct mailings,

problem resolution, quality control, and customer satisfaction

assessment.

Customer Service Representative, AusTex Printing June 2001 to

September 2004

Provided customer service related to printed materials and direct

mail campaigns as well as ad specialty items for specified

clients. Responsibilities included sales, work order completion

and submission, obtaining out of house pricing and processing

purchase orders, project management of printed material and

direct mailings, problem resolution, quality control and

customer satisfaction assessment. Single-handedly developed and

implemented systems and procedures for ad specialty department.

Marketing Coordinator, Wally Tingly & Associates November 1999 to

April 2001

Designed and produced marketing materials, working with clients from

concept to delivery. Marketing materials included but were not

limited to brochures, postcards, flyers as well as newspaper and

magazine advertisements. Assisted with real estate closing tasks

as needed by closing department.

Kathleen (Kat) Painter continued

Advertising/Production Coordinator, PRED, Inc. January 1997 to

November 1999

Coordinated weekly publication of real estate magazine. Responsible

for obtaining new accounts, designing ads, managing PRED's

website, coordinating weekly publications and managing database

of recipients.

Consultant, Kosmik Computer Services December 1996 to January 1997

Owned and operated a small computer related business. Services

included computer consulting and database designs for mostly

home-based businesses. This included hardware and software

installations, repair, technical support and training.

Systems Manager, KAIZEN Institute of America August 1993 to December

1996

Duties and responsibilities centered on planning, implementing and

maintaining global voice and data communications network.

Prepared and published technical guides as well as slide

presentations, forms, graphs, etc. Provided technical support

and training, and worked as part of a management team trained in

process and results thinking, total systems focus, quality

control, reducing waste, etc.

Office Skills: Proficient with scanners, fax machines, copiers, postage

machines and binding equipment. 10-key by touch. Typing 70 WPM.

Education: Round Rock High School - 1982

Austin Community College - 1996 - GPA 4.0 (Computer Science)

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