Cassandra Swanson

*** **** ***** *.*. #***

Birmingham, AL 35215

abimwk@r.postjobfree.com

Mobile: 205-***-****

Contact Preference: Telephone or Email

OBJECTIVE: My objective is to find full time employment with a company that I will enjoy giving my

services to, that I plan to stay with on a long term basis, and that will appreciate what I have to bring to

the company which is my efficiency, organization, along with a professional attitude.

EXPERIENCE:

4/2009-present Portfolio Recovery Associates

Industry: Collections

Title: Debt Collector

Handle outbound and inbound calls with debtors in the attempt to collect a debt, take debit and credit card

payments, update acct information, etc.

03/2009-03/2010 Walmart Trussville, AL

Industry: Retail

Title: Cashier

Handle cash, greet and assist customers, etc.

10/2008-12/2008 Regions Bank Birmingham, AL

Industry: Banking

Title: Teller

Assist customers with all their banking needs

11/2007-10/2008 UAB Hospital Birmingham, AL

Industry: Health Care

Title: Patient Care Technician

Answer inbound calls inquiring about patients, assist patients and nurses, draw blood regularly, collect

vital signs, etc.

04/2007-5/2007 Teletech Fairfield, AL

Industry: Telecommunications/Wireless

Title: Customer Service Representative

Answer inbound calls for Direct TV Customers concerning billing issues, take payments, and dispute

charges. Typing updated notes to customer’s accounts, and assisting with technical issues

4/2006 - 2/2007 Wal-Mart Supercenter Trussville, AL

Industry: Retail

Title: Cashier

Greet and assist customers, handle cash, answer phones

7/2005 - 4/2006 Sitel Corporation Birmingham, Alabama

Industry: Telecommunications/Wireless

Title: Customer Service Representative

Answer inbound calls for Capital One Customers concerning billing issues, take payments, and dispute

charges. Typing updated notes to customer’s accounts.

EDUCATION:

5 / 2005 Huffman High School US - Alabama - Birmingham

High School or equivalent

GPA 3.0

Honors English, Math

Business Office Administrations (WORD APPLICATIONS)

Skills:

10-Key Customer Service

Microsoft Words Money handling

Windows programs

REFERENCES: Reference Name: Vonda Lewis

Reference Company: UAB Hospital

Reference Title: pct

Phone: 205-***-****

Type: Professional

Reference Name: Ayla Agee

Reference Company: Uab Hospital

Reference Title: Pharmacy Tech

Phone: 205-***-****

Type: Professional

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