Customer Service Medical

Location:

Posted:

October 21, 2010

Amanda Marie Souza

Tiverton, RI *2878

**************@***.***

Summary

Diligent, detailed-oriented professional experienced in office procedures.

Hardworking, honest, and determined individual, who enjoys working in groups

or alone to make sure the job is done with quality and assurance. Well organized,

loyal, and professional individual that would make an easy transition to any office

setting.

Skills

• Member of the American Academy of Professional Coders

• Experience in Medical Coding guidelines and coding techniques (ICD-9,CPT-4,

HCPCS, and HIPPA regulations)

• Excels at multi-tasking in a fast paced environment, completing projects within

time constraints

• Superior telephone, customer service, and computer skills with proficiency in MS

Word

Education

The Salter School, Fall River 2009

Health Claims Specialist

H&R Block Tax School 2005 to Present

Continuing tax courses to maintain and increase my certification level

Experience

H&R Block, Fall River, MA January 2005 to Present

Client Service Representative/ Tax Professional

Answering telephones, making appointments, filing papers, customer relations,

ensure tax returns are filled out and signed, distribute checks to clients. Use TPS

software to file and complete returns for my clients making sure all federal

requirements are made.

New Bedford Child and Family Services December 2009-February 2010

180 Hours Internship in Medical Records

New Bedford Health Care Center April 2010 to Present

Per Diem Position

Medical Secretary/ Scheduler

Answering a multi line phone, Making residents doctor appointments, filing,

admitting new patient charts, making staff schedules.