Customer Service Administrative Assistant

Samantha R. Brown

270-***-**** 973-***-**** *******@***.***

EDUCATION

M.A. Strategic Communication Beginning 2011

Seton Hall University, South Orange, NJ

B.S. Communication 2006-2010

U niversity of Kentucky, Lexington, KY

B.A. Political Science 2006-2010

University of Kentucky, Lexington, KY

International Experience

EDUCATION ABROAD

Semester at Sea: I nstitute for Shipboard Education Summer

2009

Mediterranean: Social Justice & Human Rights Voyage

-Spain, I taly, Greece, Croatia, Bulgaria, Turkey, Egypt, Morocco

Research EXPERIENCE

Research Assistant-Research Challenge T r ust Fund Program 2008

-2010

Dr. Derek Lane

U niversity of Kentucky

• Assessed and coded presentation skills for engineering capstone course pre

and post communication seminars. Input data and analyzed differences using SPSS

(2008)

• Conducted primary research examining communication framework and co-

oriented perceptions among differing cultural groups (2010)

Work EXPERIENCE

Project Assistant 2010-Present

Samantha R. Brown Page 2

Honeywell Corporation Louisville, KY

• Enter and verify alphanumeric data from a variety of sources including

p aper-based, electronic, and phone into database.

• Communicate and actively work with other departments to ensure

accurate information is available for data input.

Call Center Dispatcher 2009- Present

University of Kentucky Auxiliary Services Lexington, KY

• Consistently responds to resident inqui ries and requests in a

p rofessional manner

• Obtain detailed information from residents and operators regarding

m aintenance issues, process orders in integrated resource information

system, dispatch workers

Intern-Compliance support clerk Spring 2010

Lexington-Fayette County Human Rights Commission Lexington, KY

• Prepare status reports, input case data into I MS, assist investigators in

p reparing complaints, prepare correspondence and reports for attorney

Administrative Assistant-Student Worker 2008- 2010

College of Communication and I nformation Studies Lexington, KY

• Managed student database and processed and tracked graduate

a pplications during applicant season

• Create and modify reports, memos, and letters using word processing,

spreadsheet, database and/or other presentation software such as

M icrosoft Office or other programs

Customer Service Representative 2007, 2009

Student Center –Help desk Lexington, KY

• Resolves customer requests, questions and complaints frequently

r equi ring analysis of situations to determine best use of resources

• Representative of UK to visitors, directed patrons to meeting rooms and

conferences, answered phone

Samantha R. Brown Page 3

Canteen Service worker Jan 07- July

08

Veteran Affairs Hospital Lexington, KY

• Assisted management in opening coffee shop

Leadership EXPERIENCE

University & College Senator 2008 – 2009

Student Government Association U niversity of

Kentucky

• Allocated $100,000 in individual scholarships, grants, and awards to student

organizations that promoted inclusion and accumulation of knowledge.

College Ambassador 2008 – 2009

College of Communication and Information Studies University of

Kentucky

• Served as the freshman academic advisor, President of college’s service

organization, and college reprehensive for recruitment sessions

Honors & AWARDS

Diversity Abroad Scholar, Institute of Shipboard Education Summer 2009

Semester at Sea Scholarship, University of Virginia Summer 2009

William C. Parker M inority Scholarship, University of Kentucky 2006 – 2010

Lyman T. Johnson Award, University of Kentucky 2008 – 2009

Outstanding communication Junior Award, University of Kentucky 2008 – 2009

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