Customer Service Administrative Assistant

D oris L. T ropp

**** *** ***** ******

Roscoe, I L 61073-7329

***/***-****

*********@**********.**********.***

*******@****.***

Summary of Qualifications

Twenty years experience as a medical secretary.

Two years experience as an administrative assistant.

Three years experience in management and customer service.

Work History

Beloit Clinic, S.C. Beloit, Wisconsin 1991 – 2010 Medical

Secretary

• Transcribe physicians’ daily notes accurately, x-rays, letters, memos and

forms.

• Train new hires in required office safety procedures.

• Format notes for Power Point presentations

Kinnikinnick School Dist. #131 Roscoe, Il 2001 – 2002

Substitute Teacher

• Direct and supervise studies for students K-8 in the absence of their

permanent teacher.

William S. Middleton Memorial V. A. Hospital

Madison, Wisconsin 1989-1991

Clerk/Typist

• Transcribe x-rays and discharge summary notes

JoAnn Fabrics Whitney Way, Madison 1982-1989

Assistant Manager

• Supervise employees

• Assist customers with all needs, including special orders

• Schedule labor hours

• Check in weekly stock deliveries

• Open and close store, balance daily cash income and bank deposits

Wildernest Resort Silverthorne, CO 1987-1988

Reservationist/Front desk

• Work with guests and travel agents to reserve accommodations

• Customer service for guests

• Check guests in and out and direct to lodgings

• Sell lift tickets for local ski resorts

Mennonite Volunteer Service Denver, Colorado 1985 -1987

Administrative Assistant Eden Theatrical Workshop and Red Shield Center

• Supervise volunteers

• Organize special events and summer day camp

• Direct children’s events and programs

• Perform office duties for not-for-profit organizations

• Write grant proposals

Education

Blackburn College Carlinville, Illinois Bachelor of Arts 1984

Major: Speech Communication Minor: Theatre Arts

Special Skills and Abilities

Knowledge of medical terminology, medication and clinic practices, creative

problem solving, anticipation of potential requirements, mime, reading, sewing,

theatre arts

Civic Service

Beloit Civic Theatre Beloit, WI,

Current Secretary of Board of Directors, past President

Village Nursery School Roscoe, Illinois

Steward of Board of Directors

Awards

O.E. Loomis Library Award, Hononegah Community High School, 1980

Honor Worker, Blackburn College, 1983

References

Rodrigo R. Merino, MD Beloit Clinic, 608-***-****

Kathleen Klespis-Wick, MD Beloit Clinic, 608-***-****, 608-***-****

Melissa Middleton Roscoe Middle School 815-***-**** ********@*******.***

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