Customer Service Sales

Katherine Andrina Horuk

**** ****** ******* **., *********, CA 94549

Cell: 925-***-****; Email: ******@*****.***

Strengths

. Fluent in both conversational and written Spanish

. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and

Publisher, as well as QuickBooks POS and UNIX operating systems

. Proficient in website design using SeaMonkey Composer

. Well organized, highly motivated, and goal-oriented

. Excellent problem solving and decision making skills, as well as a

strong ability to address problems creatively and handle multiple

tasks

. Strong project management, leadership, and communication skills

. Proficient in mathematics and accounting, as well as analytical

problem solving

. Relevant Coursework: Financial and Managerial Accounting;

Microeconomics; Macroeconomics; Business Organization; Managerial

Marketing; Calculus; Applied Statistics for Business/Economics

Experience

. Pinkadot Clothing Boutique (2007-2009), Nordstrom (2007)

o Position: Sales Associate

. Worked individually with customers to create outfits based

on latest trends

. Helped with visual merchandising: outfit creation and

mannequin displays

. Managed and tracked sales; ran end of day reports and

balanced daily cash sales against register, maintained

personal database to follow up with customers

. Oakwood Athletic Club (2006-2007)

o Position: Activities Supervisor

. Customer service representative for club activities,

interfacing between club management and members; daily

interaction with club members to resolve problems

. New activity identification; interfaced with administration

to establish new programs

. Marketing for club activities and events, including making

flyers and announcements

. Berlex Biosciences (2006)

o Position: Summer Internship in Chemistry Department

. Internship focused on using computer modeling of key

parameters to facilitate modeling of the interactions

between selected drugs and their target proteins with the

ultimate aim being computer assisted drug design

. Work required the use of various computer programs,

including Modeler and Pipeline Pilot

. Position involved data entry and interactions with other

members of the Chemistry Department and various drug

discovery teams

Honors

. Bank of America Scholarship Award, Spanish (2005)

. California Scholarship Federation, lifetime membership (2005)

. Phi Kappa Phi Honor Society, Member (2009-present)

. Nominated for UC Davis College/University Medal (2010)

. UC Davis Outstanding Senior Award for Textiles and Clothing Department

(2010)

. Departmental Citation for Academic Achievement, Textiles and Clothing

Department, UC Davis (2010)

Activities

. Project Literacy, Student Volunteer, UCLA (2005-2006)

. Teaching Assistant, Apparel Production, UC Davis (Winter Quarter 2010)

Education: University of California, Davis

Bachelor of Science in Textiles and Clothing (June 2010); GPA:

3.93

Concentration in Marketing/Economics; Graduated with Highest

Honors

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