Project Manager Customer Service

Jerome L. Cooke

**** ***** ****

Temple Hills, MD 20748

Home:240-***-****

Cell: 240-***-****

*********@*******.***

SUMMARY OF QUALIFICATIONS:

• Highly skilled knowledgeable in managing a variety of key complex deadline driven

assignments.

• Ability to multi-task and prioritize within a rapidly changing environment.

• Possess strong customer service and time management skills.

• Possess excellent oral and written communication skills.

• Ability to work effectively with personnel at all levels within the organization.

PROFESSIONAL EXPERIENCE

Contemporary Medical Resources (02/07-12/09)

Billing Manager/Coordinator

• Provide clients with value added qualities to ensure medical billing solutions.

• Oversee and streamlined claims for billing and collections process.

• Ensured clients access to online ordering, billing and funding.

• Provide Month-end closing of billing statements.

• Establish and manage partnerships.

• Planed and implemented quality assurance for all processes.

• Assisted clients with billing needs (reconciliation, payment, and collections).

• Prepare concise and factual reports, documentation, letters, drafts, memorandums and

investigative findings.

• Assist Field Operators with problems, escalation and customer service.

• Assisted with the implementation of a new billing system.

Department of Energy (05/01-08/07)

Project Coordinator

• Identified and quantified project variances.

• Assisted with guiding and directing appropriate corrective action as well as participated in the preparation of project communications to

all interested parties.

• Provided guidance and assistance to the Project Manager through all project phases including concept, development,

implementation and closeout.

• Acted on behalf of the Project Manager to help drive projects, timely and effectively, to completion.

• Participated in project discussions in order to identify and establish project deliverables and deadlines.

• Ensured that due diligence was practiced in all internal and external communications associated with contract management.

• Consulted with Project Manager and individual project leaders to evaluate progress and measure project performance using

appropriate tools and techniques. Contributed to the firm’s service matters initiative to consistently improve its image internally and

externally.

The Army Times Publishing

Distribution Coordinator (05/98-05/01)

• Managed distribution for four military and two defense publications for local, national, and international delivery.

• Complied with Postal Service supplier diversity planning and sourcing strategies.

• Conducted customer satisfaction evaluations and gathered supplier performance data to resolve specification problems.

• Planned for and coordinated distribution activities as well as ensured all phases were documented appropriately.

• Maintained shipment quotas of products to ensure that ample supplies and equipment were ordered and are available for

production as needed.

Fairfax Opportunities Unlimited (04/96-05/98)

Enclave Supervisor

• Assigned trainees to work stations based on the trainees’ abilities and production demand.

• Worked closely with Enclave customers to insure that services are performed in a timely manner.

• Worked with Vocational Services staff to develop trainees’ job skills and also reported their progress and behavior.

• Maintained payroll data on all trainees based on their production rates using a computer.

EDUCATION:

• Bachelor of Science - Business Administration, Strayer University, Washington, DC

• A+ Certification Course - Hardware/Software, Liming Computers, Springfield, VA

• Medical Billing Professional- Medical Insurance Specialist, Medical Billing, Medical Software, Prince Georges Community College

S KILLS:

• Microsoft Office, Outlook, Access, Word Perfect, Excel, Project

• Medisoft

• Knowledge of Adobe Photo Shop, Oracle 11i, and Lotus Notes

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