Customer Service Data Entry
Resume:
Carolyn Cox
Washington, DC *****
Summary:
Excellent organizational skills, thorough knowledge of
Administrative/Clerical position.
Ability to prioritize, work on multiple tasks and perform comfortably in a
fast paced.
Deadline and detail oriented work environment, work under minimal
supervision, exceptional capability to provide professional and courteous
customer service at all times.
Employment History:
National Rural Electric
Cooperative Association
Verifier/Clerical, 2007-2009 Arlington, VA
* Verified important documents for employees that were active
retirees and for
employees that are going to retire.
* Prep work to be scanned and indexed, also indexed work and have
a little
knowledge of scanning.
* Typed labels for envelopes, stuffed envelopes to go out in
mail.
* Pulled microfitche to update files.
* Sorted the mail and distribute it to where it should go.
* Data entry input, correcting and deleting information on files.
* Also did other clerical duties when needed to help out my team
players.
Verizon
Administrative Aide, 1977-2006 Silver Spring, Md
* Prepared and maintained personal files on departmental
employees, including
change of status, transfers and merit reviews, also did data entry on
the files
when changes needed to be made.
* Collect information from employees personal file for grievance
procedures and
disciplinary actions, file information back in files once grievance
is settled.
* Scheduling employees vacation once they selected what they
wanted and I would
have to keep track of it in the computer in a system we used called
pax.
* Performing data entry for capturing document attributes.
* Tabbing, numbering, labeling and assembling documents.
* Photocopying documents as requested.
* Maintained filing system and retrieve documents as requested.
* Provide direct customer support in completing assigned task and
respond to daily
* Requests and emergent requirements.
* Sorting, distributing mail to areas and staff within the
organization and dispatch
outgoing mail.
* I would relieve the receptionist from time to time, would fill
in when she would
take time off of work due to illness or vacation. I answered
multiple phone lines
and take messages and assist the customers or staff with there needs.
* Customer Service Rep for the employees benefit office, would
answer routine
inquiries daily from employees about there benefits.
* Assigned projects to work on that had deadlines to meet.
* Performed other work-related duties as required.
Education:
McKinley Tech High School
Diploma 1974
Abilities:
Hard working, highly motivated team player with years experience in
the field of
Administrative/ Clerical work and great customer service support.
Computer Skills:
Limited excel skills and Microsoft word, type 45 wpm, I have used
other
computer systems such as Request Net, Pax, Webxtender, Application
Xtender
and Bass.
References:
Available upon request
Contact this candidate