Administrative Assistant Customer Service

Gabriel Medellin

Work experience **/**** - **/*010 St Joseph's Hospital and

Medical Center Phoenix, AZ

Coordinator II

Maintain payroll and attendance records

Created and maintained reports and schedules

Created and analyzed productivity reports

06/2008 - 12/2009 Mesa-Air Group Phoenix,

AZ

Payroll Specialist

Process Bi-Weekly Payroll for Pilots & Flight

Attendants

Research employee and management inquiries and

provide problem resolution as appropriate.

Prepare weekly reports

Wage payment calculation and entry, system entry

and maintenance for taxes, direct deposit and

voluntary deduction data

Create reports on ReportSmith

04/2007 - 06/2008 2B Wireless

Phoenix, AZ

Office Administrator

Processed Semi-Monthly Payroll for 200+ employees

HR Generalist

Collections

02/2006 - 03/2007 Ricoh Electronics, Inc

Tustin, CA

Administrative Assistant - Human Resources Group

Coordinate onsite/offsite Training

Prepare and Generate Training Reports

Process vendor invoices

Process Educational Reimbursement

Support Training Department Staff

Manage PeopleSoft for Training Department

10/2005 - 02/2006 KIMCO Staffing

Tustin, CA

Ricoh Electronics, Inc - Administrative Assistant

Coordinate onsite/offsite Training

Prepare and Generate Training Reports

Process vendor invoices

Process Educational Reimbursement

Support Training Department Staff

Manage PeopleSoft employee and training course info

06/2005 - 09/2005 GE Consumer Finance

Costa Mesa, CA

Operation Specialist

Maintained Direct-Pay Program

Created Daily, Weekly & Monthly Reports

Handled escalation issues for cardholders/merchants

Processed Merchant Supply requests

05/2005 - 06/2005 KIMCO Staffing

Anaheim, CA

OCTA - Administrative Assistant

Answered Incoming Phones

Supported Engineers/Office Staff

Maintained Vehicle Log

01/2005 - 04/2005 E*trade Financial

Irvine, CA

Jr. Loan Consultant

Lead Generator

11/2004 - 01/2005 Lobel Financial

Anaheim, CA

Account Representative

Auto Collections

Inbound/Outbound Customer Service

09/2001 - 10/2004 GE Financial

California Benefits Dental Plan

Plan Service Representative

Incoming/Outgoing Customer Service

Prepare new group kits

Assist Brokers/Employers with benefit questions

Process New Group/Individual Enrollments

Process Referrals/Claims

GE Long Term Care

Sales Support Associate

Lead Efficiency/Management

Super User/Trainer PAL (Digital Leads)

Licensing

Process Agent Reimbursements

Maintain Office Computer/Equipment

Create/Process weekly/monthly reports

Coordinate bi-weekly trainings for new agents

Coordinate Travel for RSMs, Agents and Trainers

Order office supplies, agents supplies and business

cards

Green Belt Certified (Quality Training)

09/1999 - 09/2001 Career Strategies

Phoenix, AZ

GE Financial - Administrative Assistant

Answer incoming phones

Run weekly & monthly reports

Track Career Path

Order office and agent supplies

Assist Agents with Marketing

Create new weekly & monthly contests

Computer Skills Microsoft Office 2003, 10-Key, Siebel, Mini-tab,

PeopleSoft. Lotus Notes 7.0, Report Smith Writer

Languages I speak and write in Spanish fluently.

4725 N. 14th Ave

Phoenix, AZ 85013

602-***-**** - Cell

************@***.***

Contact this candidate