Customer Service Supply Chain

TANIEL L. DERIAN

*** * ******* ***** ***- ***-***2

Bloomingdale, IL 60108

************@**********.***

SUMMARY

CUSTOMER SERVICE professional with experience in ocean import/export and

overall freight operations. Expertise in order entry, fielding questions

and detailed shipping/receiving documentation. Demonstrated ability to

resolve problems and exceed customer expectations. Excellent learning

agility, organization and communication skills. Integrity and character

are highly valued.

EMPLOYMENT HISTORY

UPS Supply Chain Solutions, Bensenville, IL

1999- Aug 2009

Customer Support Representative, 2005-2009

. Produced reports to monitor new incoming shipments for the day; where

from, origin service center, destination, and shipment delivery

ownership.

. Tracked freight by carrier website and identified potential issues.

. Updated the E2k ocean system with freight movement and delivery.

. Created ocean masterbill to accrue for freight delivery charges.

. Created masterbill to accrue for LCL inland freight charges.

. Reviewed invoices for accurate billing/charges, approved invoices of

delivery agents for accounting.

. Investigated discrepancies in invoicing with trucker and operations.

. Regular telephone and email interaction with carriers, customers,

agents and drivers.

. Tasked with retrieving original bill of landing to ensure proper

delivery.

Warehouse Clerk, Carol Stream, IL

1999-2005

. Completed accurate and timely processing of orders.

. Monitored the tracking of critical orders, close within 4 hours,

through Oracle system.

. Processed receipt of new merchandise; verified accuracy of shipment,

piece count and country codes.

. Operated stand-up and sit-down forklift and cherry picker for

shipping, receiving and picking of inventory.

CONTRACT WORK THROUGH KAY AND ASSOCIATES 1994-

1998

Coin Mechanisms, Glendale Heights, IL Feb 1998

- Jun 1998

. Inspected vending machines and pinball mechanisms.

Flolo, Franklin Park, IL

Jan 1997 - Jul 1997

. Worked in the machine shop of an electrical motor repair facility.

AJ Antunes, Lombard, IL

Sept 1996 - Dec 1996

. Mechanical assembler and spare parts kits assembler.

TAD Staffing, West Chicago, IL

1994 - 1996

Shipping Clerk

. Picked and packed orders.

. Utilized stand-up and sit-down forklifts.

File Clerk at Hooper Holmes, Hoffman Estates, IL

1993-1994

Education

Bachelor of Arts in Music

Elmhurst College, Elmhurst Illinois, 1989

School of Music, Music Performance,

Roosevelt University, Chicago, IL 1983 - 1985

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