Human Resources Customer Service

FELICIA L. DOBBS

*** ******** *******

Stone Mountain, Georgia 30088

Cell: 404-***-****

Email: *************@*****.***

QUALIFICATIONS:

• Works well with little or no supervision

• Exceptional managerial, business development and administrative support skills

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

• Proficient in Microsoft Word, Excel, Lotus Notes, Lawson, Kronos, Oracle, PeopleSoft, Data Entry

RELEVANT EXPERIENCE:

2007-2009 Wendy’s/Arby’s Restaurant Group Atlanta, Georgia

Accounts Payable Coordinator

• Process daily manual expense report for support center, region, and stores using concur

• Assists with the administration of the billing and discrepancy resolution functions

• Prepares, enters, obtains supporting data and processes invoices into the Oracle accounts payable

system

• Resolves accounts payable problems with vendors by engaging in correspondence and/or telephone

contact

• Initiates payments and deductions for vendors

• Match checks and mass mailed checks to all appropriate vendors

• Assisted Vice Presidents and area District Operations managers as needed

• Performed administrative duties related to job functions, including filing and cataloging

1999-2007 Butler International Norcross, Georgia

Payroll Administrator

• Weekly time calculation and input of employee payroll compensation, liaison between employee and

Human Resources within corporate region

• Audits payroll transactions and processes wage verifications and garnishments

• Assists with month and year-end payroll reconciliation, prepares payroll reports when requested

• Ensures compliance with applicable laws, regulations, policies and procedures

• Maintains and audits data in key department systems, including time and attendance, payroll/HRIS

• Updates payroll records including changes in salary, exemption, insurance coverage, status, transfers,

performance review scores

• Maintained monthly billing and invoicing on several in house clients

• Daily filing, expense reports, US Mail, Fed Ex, UPS, Switchboard and necessary

1989-1999 Target Department Store Decatur, Georgia

Human Resources Administrator/Customer Service

• Responsible for employee orientation, development, and training

• Implemented recruiting and staffing logistics

• Prepared weekly time reports for executives

• Communicate and coordination of employee safety, welfare, wellness and health initiatives

• Managed administrative projects for Human Resources and Internal Operations

1984-1989 Brandens Distributions Stone Mountain,

Georgia Return To Vendor Clerk

• Expedited orders to support customer deadlines

• Tracked customer orders

• Partnered with warehouse to ensure accuracy of deliveries

• Assisted sales team with credits for returned items

EDUCATION:

1976-1981 Lithonia High School Lithonia, Georgia

Academic Diploma

REFERENCES:

Available upon request

Contact this candidate