Customer Service Representative

JILLIAN MOYA

**** *. ******** ****. ********, CA 91803

619-***-**** *********@*****.***

OBJECTIVE

To obtain a position in a fast-paced and professional atmosphere using my interpersonal, communication, and analytical skills

SUMMARY

Self-motivated College graduate with 4 years experience serving a successful Resort and Casino establishment. Successfully

managed administrative and personal responsibilities while maintaining a professional rapport with staff and clients

EDUCATION

CALIFORNIA STATE UNIVERSITY, LOS ANGELES Los Angeles, CA Graduated: June, 2010

B.A. LIBERAL STUDIES GPA- 3.5

Option: Language Arts and Creativity

MAJOR COURSEWORK

Social Movements in a Globalized World

Multicultural Arts of L.A.

Interdisciplinary Investigation

Dynamics of Change in the Developing World

Interdisciplinary Approach To Culture and Society

Journalism: Writing for the “University Times”

News Writing & Reporting

Radio & TV News Writing

English 102/ Composition II

EXPERIENCE

RALPH’S GROCERY STORE South Pasadena, CA 08/07- Present

CUSTOMER SERVICE REPRESENTATIVE/COMBO CLERK

Loyal customer service representative to the Kroger company for 3 years

Exhibited professionalism with customers to portray positive reputation of company

Demonstrated flexibility as both cashier and bagger to assist in productivity where necessary

Engaged in positive interaction with customers to participate in customer service and satisfaction

Demonstrated self control in acute situations maintaining composure and exercised good communication skills

CSULA, UNIVERSITY TIMES Los Angeles, CA 01/09-06/09

STUDENT NEWS WRITER AND REPORTER

Served as a writer/journalist for CSULA newspaper contributing to weekly editorials

Responsible for selecting article topics and acquiring interviews and accurate information

Edited personal and peer articles for grammatical errors and verbal effectiveness

Traveled to and from locations in the field without direct supervision to complete requests of Senior Editor

Participated in artistic, cross-cultural, and musical events to gather interviews, take photographs, and engage with local Los

Angeles communities

MONTE VISTA HIGH SCHOOL Spring Valley, CA 03/04-06/04

ASSISTANT WOMEN’S TENNIS COACH

Implemented daily drills and strategy to effectively train students in the sport of tennis

Dealt one-on-one with students families to communicate students strengths and room for improvement

Served as a personal mentor/counselor to high school students to motivate and encourage them to create positive long-term

goals

Lead daily exercise and traveled weekly to students matches with them

SINGING HILLS TENNIS CLUB@ SYCUAN RESORT AND CASINO El Cajon, CA 06/01-07-04

FRONT DESK RECEPTIONIST

Performed a plethora of administrative duties including answering phones, conducting clubhouse inventory, and

answering questions about the resort

Offered tours of the club and promoted positive business goals

Worked independently without direct supervision

Established a personal and professional rapport with members and guests

Maintained an organized workspace to promote a flexible environment

Managed clients files for billing and conducted payment follow-up

Responsible for taking guest reservations and dedicated to serving members and guests

RELATED EXPERIENCE

STUDENT INTERN, CATHOLIC CHARITIES (Los Angeles, CA) 01/10-04/10

Provided assistance to Good Shepherd Center, Program Manager in researching government funding for low- income

and homeless women

Accompanied Program Manager and Case Worker to tour government housing facilities to further educate women

of housing opportunities

Organized client’s files, answered emergency phone calls, and referred homeless women to shelter facilities.

VOLUNTEER, CATHOLIC CHARITIES (Los Angeles, CA) 01/10-present

Delivered food, water, and clothing, to Los Angeles’ homeless community accompanied by Sister Rosalyn

Prepared meals with nutritional value and for easy distribution on the street

STUDENT AID, MYRTLE FINNEY ELEMENTARY SCHOOL (Chula Vista, CA) 09/98-06/04

Supervised classroom activities while simultaneously providing personal student instruction

Offered students opportunities to express themselves in a non-judgmental atmosphere

Participated in the development of classroom exercises with an educational focus

Demonstrated a responsibility to teachers and their classroom by emphasizing class rules to students

Corrected paperwork and provided timely feedback to students and their parents

SKILLS

Proficiency in Microsoft Office Suite and Google Tools

Conducting thorough research using Internet browsers and databases

Strong Oral and Written Communication skills from position as Student News Writer and Reporter

Understands and supports environments of Diversity

REFERENCES

Available upon request

Contact this candidate