Customer Service High School

Michelle Cathleen Sandoval

***** ******* **. 562-***-****

Whittier, CA 90605 ************@*****.***

OBJECTIVE

A position as a Librarian Assistant / Helper.

EDUCATION

Whittier College, Whittier, CA

Bachelor of Arts, May 2009

Major: English

Minor: Global Studies

Rio Hondo, Whittier, CA

Associate of Arts, February 2010- Present

Major: Commercial Art

SKILLS

Computer literate and very familiar with Microsoft Word. Excellent verbal and written communication skills. Has

the ability to direct inquires, strong organizational skills, a great record of customer service, and ability to solve

problems.

EXPERIENCE

Customer Service Representative July 2007-Present

Blockbuster Video

La Mirada, California

Provide great customer service in the store. Promote different sales products. Entrusted to operate a cash register.

Answer phones and directed incoming calls.

Homework Tutor September 2006-July 2007

College Avenue Day Care

Whittier, California

Aided young children with their homework. Clarified and helped familiarized complex concepts. Always

encouraged them to do their best.

Cashier July 2005-September 2006

Target

Santa Fe Springs, California

Helped train new cashiers. Promoted in store credit cards and Visa credit cards. Coordinated customer service and

resolve customer complaints. Helped give refunds, exchanges, and other guest services.

SPECIAL ACCOMPLISHMENTS

Elected Publicity Chair in high school French Club. Helped coordinate and orchestrate club activities, including

fundraisers and trips.

Second chair in Whittier Union High School District Honor Band.

Awarded a Varsity Letterman patch for Marching Band.

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