Manager Service

*** ****** **** **. ? Maryville, TN ***** ? 865-***-**** ?

abimmx@r.postjobfree.com

Monica Hawkins

Objective

To obtain a position that will utilize the skills I have developed and

allow for growth, advancement and development of new skills.

Summary

Hospitality Industry professional with over 9 years experience in the

accommodations and food and beverage sectors at five star

establishments. Possess excellent motivational and team building

skills with demonstrated ability to conceptualize, design, build and

improve processes and tangible products. Have a reputation for

maintaining the highest possible quality and productivity with a focus

on excellent customer experience. Experienced with office

applications that include MS Word, Excel and PowerPoint.

Skills and Accomplishments

Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively.

Skilled at training and motivating employees to do the best possible

job and to support the team.

Developed a testing system for Servers. Created, documented and

administered testing for servers that is still being used today.

Professional Experience

September, 2009- May 2010

Blackberry Farm

Walland, Tennessee

Captain -

. Provide Five-Star service in the dining room

. Train wait staff on food, wine and providing five-star service

. Supervise opening and/or closing duties of the team

. Responsible for 1-2 back waiters during service

. December, 2009- Present

Ruby Tuesday

Maryville, TN

Shift Leader/Bartender (Full-time) -

. Manage daily operational duties of the restaurant during my

shift.

. Provide best possible service for guests

. Responsible for making drinks for entire restaurant, curbside to-

go orders, service tables

March, 2006- August, 2009

Dancing Bear Lodge

Townsend, TN

Food and Beverage Manager/Hotel Manager -

Food and Beverage -

. Managed dining reservations

. Trained all team members including front desk to work in dining

the room

. Created training manuals for dining room

. Developed wine program, managed beverage program and created new

signature cocktails seasonally

. Managed inventory for alcohol, china, glassware and silverware

. Managed retail inventory

. Handled billing issues and computer system issues

Hotel -

. Managed front desk and housekeeping team and ordered

housekeeping supplies

. Handled guest billing issues, room inspections, guest services,

and served tables

. Executed events (i.e. Weddings) and managed event team

May, 2000- March, 2006

Blackberry Farm

Walland, TN

Assistant Dining Room Manager - (May, 2003 - March, 2006)

. Responsible for training staff

. Assigned and supervised opening/closing duties

. Did daily line-ups

. Responsible for uniforms (style and inventory)

. Revised dining room manual

. Conducted training classes

. Scheduling for AM staff

Server/Trainer - (March, 2002 - March, 2003 while attending Maryville

College)

. Opening/closing duties and service

. Developed testing system and created and administered tests for

AM and PM shifts staff

Server - (May, 2000 - March, 2002 while attending Maryville College)

. Opening/closing duties and service

Education

Degrees

August, 1998- May, 2003

Maryville College

Maryville, TN

Bachelor of Science, Biology

References

References available upon request.

Contact this candidate