Customer Service Data Entry

ERIKA MCCLAIN

*** ******* *** #**, *****, NY **454

Cell: 347-***-**** Home: 718-***-****

Email: **********@***.***

Objective: An experienced, accomplished customer service rep with

several years of administrative and clerical support;

customer service and office procedures; strong people

skills; organizational and leadership abilities.

Employment:

Insurance Recruiting Specialist, Queens, 1/2010-7/2010

NY

Commercial Claims First Report Rep,

Temporary

Took new Commercial auto loss reports from

customers via telephone. Verified coverage

and determined course of action. Assigned

claims to appropriate claims handler.

Entered faxed claims into automated

system. Handled incoming calls and

correspondence from Insureds, Claimants

and Agents regarding questions or problems 1/2009-5/2009

associated with claims.

Execu- Search Group, New York, NY

Data Entry/Administrative Assistant,

Temporary

Opened all mail, sort and scanned

invoices. Entered timely and accurately

200-300 vendor invoices weekly. Provided

clerical support and data entry to a team

of 5 Account Executives and maintained

daily filing system. Answered inbound

calls, researched and followed-up on

account payable issues with vendors.

Completed all clerical assignments as

assigned by Account executives.

Permanent General Assurance, Phoenix, AZ 7/2006-5/2008

Customer Service Rep

Handled 100+ calls per day in an inbound

call center for non- standard auto

Insurance customers. Resolved customer

inquiries related to billing explanations,

payments and account maintenance.

Processed and assisted customers with

endorsements, renewal quotes, and

cancellations. Issued binders,

certificates and SR-22's upon request.

Entered new auto accident claims into 1/2004-3/2006

claims database and setup file for

assigned adjuster.

Liberty Mutual Insurance, Phoenix, AZ

Customer Service Agent

Handled incoming calls from policyholders,

responded to inquiries, resolved problems

and corrected policy errors. Provided

quotes and executed policy endorsements

for auto, home and excess liability for

all 50 states. Processed premium payments

and explained billing procedures. Acted as 5/2001-11/200

a liaison between customer and state 3

insurance departments. Met customer's

expectations by clarifying needs and

identifying options.

St. Mary's Recreation, New York, NY

Office Assistant

Answered multi-line phone. Maintained

daily visitors log and processed new

membership applications. Data entry.

Ordered office supplies, received and

distributed mail to appropriate

departments and staff. Maintained and

implemented filing system for staff and

new memberships. Data Entry.

Education: University of Phoenix Online, Human

Services

2008- Present

Y.A.L.A, General Equivalency Diploma, New

York, NY

2000

Skills: Proficient in Windows XP,

Word, Outlook, Lotus Notes and Excel 50 WPM

Contact this candidate