Maintenance Active Directory
Resume:
JAMES HIERS
Peoria, IL *****
PHONE 813-***-****
E MAIL ******@*****.***
Objective
_____________________________________________________________
I would like to bring my varied skill set to a progressive, open minded company and help
improve business processes through the use of current and emerging technologies and end
user education.
SUMMARY OF QUALIFICATIONS
Network Architecture, Design, and Implementation
Network Administration
Active Directory Analysis and Implementation
Windows Server 2003, Windows XP Professional, Vista, Mac OS 10
Support Specialist
Visual Basic 6.0, Visual Studio.NET Programming
Web Development HTML, ASP, JavaScript
Intranet Design and Development
SQL Programming
Database Architecture with MS SQL2000, 2005
Database Reporting with InfoMaker, SQL Reporting Services, Crystal Reports
MS Office All versions
TCP/IP and other networking protocols
Systems Analysis and Design
MIS/IT Policy Authoring and Implementation
EDUCATION
1999 2001 Tampa Technical Institute Tampa, FL
Associate of Science Computer Information Systems
3 Application Development
4 Windows Networking
5 Computer programming technologies.
2001 2003 Tampa Technical Institute Tampa, FL
Associate of Science Computer Network Technologies
Network Communications
6
PC Troubleshooting and repair
7
LAN/WAN Technology
8
PROFESSIONAL EXPERIENCE
March 15th – Current
Team Information – Contractor at Progress Energy User Administration Analyst
Responsible for 2nd and 3rd level user account administration, authentication and authorization.
Provide response to requests for user account processing and problem resolution via GetITT Tool
User account change documentation
Oracle user administration
Active directory administration
Exchange 2007 administration
Server 2008
February – Current
Hillsborough County Supervisor of Elections Roving Technician
Technical Support of Voting Precincts
Troubleshoot and repair voter identification systems (Windows Embedded)
Telecommunications Support
General End User Support
2001 – Current (Contractual Basis)
North Lakeland Foot Clinic – Technical Analyst
Network Design and implementation
Software Configuration
Server/Workstation Support and Maintenance
Technical Advisor
Business analysis
October 2008 – June 2009
Hi Tech Electronic Displays – Network Support Analyst
Windows XP Pro and Server 2003 support and administration
PC Maintenance for 140 client LAN
Server, Laptop, and Desktop PC technician
Network printer support and maintenance (including configuration)
Hardware and software auditing with Numara’s Track It
Active directory and group policy management
Digital phone system maintenance
Microsoft Office support
IT Asset tracking and auditing with Numara TrackIT
SQL Report Authoring with Crystal Reports 11
Auto Desk Inventor support
Auto Desk Vault support
October 2006 – September 2008
Ruth Eckerd Hall – IT Support Analyst
End User Support and Education
Database Analysis for SQL 2005
Database Security
SQL Report Authoring with Info Maker 9, 10.5
Exchange 2003 Administration
Windows Server 2003 Administration
Active Directory
IT Procurement
Analysis and Design
Documentation Authoring
Help Desk System Maintenance
Software License Management
Hardware Management
Mobile Phone Support and Procurement
October 2004 – 2006
HiTech Electronic Displays – PC and Network Technician
Windows XP Pro and Server 2003 support and administration
PC Maintenance for 140 client LAN
Server, Laptop, and Desktop PC technician
Administration of Symantec Corporate anti virus server
Administration of Retrospect Backup software
File server implementation and administration
Development and maintenance of corporate Intranet
Network printer support, maintenance, and repair (including configuration)
Hardware and software auditing with Numara’s Track It
Active directory and group policy management
Digital phone system maintenance
Microsoft Office support
IT Asset tracking and Auditing with Numara TrackIT
August 2003 – January 2004
Silanta Technologies Support Manager
Creation of support procedures and protocols
Implementation of training services; internal and client
Coordinated Support Tasks and techniques
Managed 20 support techs
October 2001 August 2003
Octofoil Systems Inc. Systems Administrator
Maintained 30 client Windows Network
Provided telecommunications solutions
Desktop and Tech support
Web server configuration
Database Administration with MS Access and SQL 2000
Application development with VBA and Visual Basic 6.0
PC Tech
November 2000 October 2001
E Cloudburst Software Developer/Network Engineer
Development of Web based applications using ASP, SQL, Java, and HTML
Database architecture and administration
Tech Support and Help Desk Support for client sites
Installation and configuration of Local Area Networks for client sites and locations
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