Customer Service Manager
Resume:
Scott Dau kus
Chicago, IL. **613
*****@*******.***
Summary of areas of Recruitment:
• IT/Engineering: Aircraft Engineers, RF Engineers, Project Managers, Director of IT
Operations, IT Project Managers, Sr. Systems Engineer, Network Engineers, Mechanical
Engineers, Aviation Engineers, Civil Engineers, Electrical Engineers, Software
Engineers, Programmer Analysts, Systems Analyst, IT Asset Management, Cisco
Network Engineers, Telecommunications Managers, Data Warehouse Managers, Help
Desk Analyst/Leads/Managers, QA Analyst, QA Managers, IT Program Managers,
Business Analyst, Application Developers, Project Coordinators, LAN/WAN Support
Analyst, Technical Writers.
• Accounting/Finance: Sr. Staff Accountants, Accounting Clerks, Financial Analyst,
Telecom Billing Analyst, Sr. Finance Manager, Controllers, Compensation Analyst,
Payment Processor, Corporate Accounting Associate auditor’s, etc.
• Sales: Sales Managers, Sales Directors, Agents, Sales Associates, Supervisors, various
commission only positions.
• Manufacturing/Production: Warehouse Supervisors, Production Technicians, Material
Handlers, Warehouse Associates.
• General: Customer Service Professionals, Buyers, Customer Service Supervisors,
Journeyman Lineman, Meter Readers, Human Resources, Technicians, Assemblers,
Truck Drivers.
Professional Experience:
Business Development Manager/Sr. Technical Recruiter
Willowbrook, IL.
03/2008-Present
Premium Staffing Inc.
Provide full life cycle recruiting and customer service while managing high profile client
accounts for all business related positions including:
Aircraft Engineering, Civil Engineering, Accounting/Finance, IT, Supply Chain, Manufacturing,
Production, Customer Business Specialist, Recruits, researches, interviews, screens, and refer
candidates for job openings. Confers with management and supervisors, to identify personnel
needs, job specifications, job duties, qualifications, and skills. Provides weekly status report
regarding candidate process, and time to fill all open positions. Gain new business by calling on
existing clients, and potential new clients through cold calling, and referrals. Write and place job
advertising in various media. Develops and coordinates internal job posting program and write
job postings. Develop and maintain contacts with schools, alumni groups, LinkedIn, and other
public organizations to find and attract applicants. Conduct background and reference checks,
salary/offer negotiation, behavioral interviewing, and develop recruiting processes and
strategies.
Sr. Technical Recruiter
Oakbrook, IL.
10/2006-03/2008
PlaneTechs
Provided full life cycle recruitment nationwide for all Aerospace and Aviation Engineering
positions, Maintenance, Painters, Controllers, Various Team Leaders, NDT (all levels)
technicians, and NASA grade Inspectors. Provided talent-sourcing and candidate identification
through utilizing search engines, internet, referrals, networking, cold calling, behavioral
interviewing, candidate evaluation, interview set-up and scheduling, reference checks, offer
negotiation, relocation and immigration. Participated in staff training and development for client
groups, teams, and other special projects as assigned.
Admissions Advisor
7/2006-10/2006
Downers Grove, IL.
Colorado Technical University
Recruit and enroll qualified students to start, attend, and complete, one’s own specialized degree
program. Provided student identification through utilizing search engines, internet, referrals,
networking, cold calling, behavioral interviewing, candidate evaluation, interview set-up and
scheduling.
Sales Manager
12/2005-7/2006
Downers Grove, IL.
Jennifer Convertibles
Managed 3 different locations, while selling Jennifer Convertible products. Provided customer
service ranging from complaints over delivery times, broken merchandise, missing products, and
wrong merchandise. Participated in Staffing, training, and team development for stores, and
other special projects as assigned. Responsible for all deposits, opening and closing of stores,
order processing, problem solving, visible advertising displays, tracking deliveries, and overall
customer satisfaction.
Crew Manager
02/2002-12/2005
Downers Grove, IL.
Illinois Tree Service
Oversaw 4 different specialized tree removal crews at up to 4 different locations daily. Provided
company with new business by successfully acquiring new clients, both private and public, for
new job orders. Scheduled dates with clients, and made proposals for job completion. Traveled
throughout the Illinois, Wisconsin, and Indiana areas, to gain new clients by out bidding other
companies. Provided training to new personnel, maintaining past clients with regular contacts
about new services, recruited new employees through advertisements using various types of
media.
Education:
DeVry University
Degree: BS in Human Resources
Anticipated Graduation December 2010
Northern Illinois University
Major: Criminal Justice
2002-2004
Lincoln College
Major: Criminal Justice
Degree: A.A.S. 2002
Skills:
Candidate sourcing (identifying and implementing strategies to develop qualified candidates),
Employment Relations, Benefits, Job Analysis, LinkedIn, Participated in numerous career fairs,
Customer Service, Retention, Recruitment, Selection, Training, Leadership, Multi-task, and
Detail Orientation. Other various recruiting tools/software: Adobe Acrobat, e-mail, Internet
Explorer, Firefox, MS Office Professional, Excel, Windows XP, People Tracker, Big Biller, Data
Entry, Receipts, Invoices, Purchases, and Client scheduling.
Contact this candidate